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In this tutorial, we are going to learn how to set a positive merchant balance to zero. This can be used when the merchant's remittance was put on hold for some reason, and funds were released to the merchant bypassing the remittance process. Thus, for the merchant to not get double funded during the next remittance, its balance must be set to zero.
For example, there is a situation where a merchant had $100 on hold and these funds have been credited through the remitter. To deduct this amount from the merchant's balance, we will proceed as follows:
- Enable manual review of merchant statements;
- Deactivate remittance hold;
- When a statement is generated, create an adjustment for the $100 balance amount;
- Verify that the balance has been set to zero.