Are you ready?
In this tutorial we are going to learn how to reset a password used to log into the application for both human and service users. The password can be reset via either the User perspective or the logon page. The steps are the same for human and service user if you reset your password using the User perspective. If you want to reset the password via the logon page, the steps differ for different types of users.
We will proceed as follows:
For resetting the password via the User perspective:
- Enter the gateway using a portal URL and active username and password;
- Go to the User perspective;
- Reset a password for the user.
For resetting the password via the logon page:
- Enter the gateway using a portal URL;
- Locate and click either a respective link or button depending on the type of a user that needs to have their password reset;
- Reset a password for the user.