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User Guides



  1. Name Version Added On Status Link Description
  1. Chargeback Handling Guide 1.0 09/12/13 Active view The purpose of this guide is to familiarize merchants with the process of chargebacks handling through analysis of the most typical scenarios. This guide will assist merchants with making proper decisions related to various chargeback cases.
  2. Recurring Billing Process Guide 1.0 10/23/14 Active view The purpose of this guide is to familiarize merchants with the recurring billing process. It explains terms related to recurring billing, describes steps of the recurring billing process.
  3. Terminal Diagnostics Guide 1.3 12/29/15 Active view The purpose of this guide is to familiarize merchants with troubleshooting of the issues related to the operation of a terminal.
  4. Email Notifications Guide 1.0 01/27/16 Active view The purpose of this guide is to familiarize merchants with email notifications received after their requests for user interface or API access.