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How to review terminal logs

Version: V4.4
Added on: 12/20/16
Time: 15 min
Category: Quick Guides

How to review terminal logs

  1. Are you ready?

    In this tutorial we will learn how to locate and download terminal log files for further review. This action is needed for cases when an issue occurs with a terminal device and terminal diagnostics gave no satisfying results.

    We will use the following parameters:
    Merchant: My First Merchant
    Terminal Code: 001
    Log file: Activity Log
  2. Log in to the system using your Username and Password and switch to the Management => Terminal Perspective.

    Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
  3. Select appropriate Merchant or Merchant Account in the top left section of the screen.
  4. Select an appropriate terminal in the top left section of the screen.
  5. Click   Logsbutton in the top section of the screen.
  6. Choose   Updates  menu item   from the list.
  7. Locate   Log Search  groupbox
  8. Select Activity Log in Log Filedropdown
  9. Click   Findbutton
  10. Locate   Log List  groupbox
  11. Click   Downloadbutton
  12. You can download a terminal log in a desirable format, which can be either a ZIP or text file.
  13. Congratulations, you are done!

    You have learned how to review terminal logs. Now you can do this by yourself.

Related Tutorials

Name Added On Difficulty Time Required Description
How to review logs 11/04/15 30 mins This tutorial will teach you how to locate and download log files.