UniPay Gateway Documentation

Name	Added On	Difficulty	Time Required	Description
How to review logs	11/04/15		30 mins	This tutorial will teach you how to locate and download log files.
Reviewing transaction request/response log	01/15/16		15 mins	In this tutorial you will learn how to review transaction request and response logs.

Are you ready?

In this tutorial, you will learn how to locate failed transactions to analyze the reason for an error occurred. As a search criteria, we will use two parameters - a transaction ID and event ID. When a transaction ID is available, a result is displayed right away. When a transaction ID is not available or a system error (S20) was received, a transaction can be located via an event ID, which is an ID of the exception in the logs. It consists of the number of the node where the exception occurred and the time (in milliseconds) when the exception was received.

We will use the following parameters:

Transaction ID: 100000111
Event ID: 1:05111058536
Locate Merchants List groupbox
First, let's learn how to locate failed transactions using transaction ID.
Click Errorsbutton in the top section of the screen.
Locate Error Log Search groupbox
Enter 100000111 into the Transaction Id/Codetextbox
Click Findbutton
Locate Error Log List groupbox
Locate Date/Time column to review date and time when the error has occurred.
Click View Errorbutton to review the details of the error if needed.
Go to the logs to get more details and determine what caused the error.
Now, let's learn how to locate failed transactions using event ID.
Enter 1:05111058536 into the Event IDtextbox
Click Findbutton
Locate Error Log List groupbox
Locate Date/Time column to review date and time when the error has occurred.
Click View Errorbutton to review the details of the error if needed.
Go to the logs to get more details and determine what caused the error.
Congratulations, you are done!

You have learned how to locate failed transactions. Now you can do it by yourself.

How to locate error transactions

Prerequisite Tutorials

How to locate error transactions

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