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Locating chargeback cases
Version:
V2.10.6528
Added on:
08/23/13
Difficulty:
Time:
15 min
Category:
Tutorials
Prerequisite Tutorials
Name
Added On
Difficulty
Time Required
Description
Logging in and navigating the application
06/29/13
15 mins
Quick tutorial for those completely unfamiliar with the application. In this tutorial you will learn how to log in the application and navigate the user interface.
Useful Terms
Chargeback
Chargeback Case
Locating chargeback cases
Are you ready?
In this tutorial we are going to learn how to locate
chargeback
cases by
reply by date
search criteria.
We will use the following parameters:
Reply by Date
: 11/20/2024 - 11/21/2024
Log in to the system using your Username and Password.
Note: To learn how to log in and select perspectives, use the prerequisite tutorial
Logging in and navigating the application
.
You can locate chargeback cases using
Chargebacks
form, which is available at the following places:
Perspective => Console Perspective => Chargebacks
Perspective => Management => Merchant Perspective => Processing => Chargebacks
You can choose any place you like.
Select appropriate
Merchant
or
Merchant Account
in the top left section of the screen.
Click
Chargebacks
button in the top section of the screen.
Note: On
Merchant pespective
,
Chargebacks
section can be found under
Processing
button.
Locate
Chargeback Case Search
groupbox.
Enter
11/01/2024 and 11/21/2024
into the
Reply By Date
datebox
Click
Find
button
Locate
Chargeback Case List
groupbox. Result of your search should now be visible on the list.
Click
Clear
button if you want to clear selected criteria and try different ones.
Congratulations, you are done!
You have learned how to find chargeback cases by
reply by date
search criteria. Let's try to do more advanced stuff. How about
handling chargeback cases
?
Related Tutorials
Name
Added On
Difficulty
Time Required
Description
Handling chargeback cases
08/27/13
15 mins
In this tutorial you will learn how to handle
chargeback case
s.
Tags
Chargeback
Console perspective
Merchant perspective
View all available tutorials