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Entering returns manually

Version: V4.2
Added on: 02/04/16
Difficulty:
Time: 15 min
Category: Tutorials

Entering returns manually

  1. Are you ready?

    In this tutorial we will learn how to find transactions and enter returns manually.

    We will use the following parameters:
    From Date: 12/09/2018
    Transaction ID: 669
    Amount: $21.03

    Internal Code: R99: transaction rejected by processor
    Amount: $21.03
    Response Code: R99
    Response Message: Transaction rejected by processor
    Received by Processor: 12/09/2018
    Issued by Bank: 12/10/2018
  2. Log in to the system using your Username and Password.

    Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
  3. Select appropriate Merchant or Merchant Account in the top left section of the screen.
  4. To locate transactions, you have to use the Transaction form which is available at the following places:

    • Perspective => Console Perspective => Transactions => List
    • Perspective => Management => Merchant Perspective => Processing => Transactions
    • Perspective => Administration => Monitoring Perspective => Transactions

    You can choose any place you like.
  5. Click   Processingbutton in the top section of the screen.
  6. Choose   Transactions  menu item  
  7. Locate   Transaction Search  groupbox
  8. Enter 669 into the Transaction ID/Codetextbox
  9. Enter 12/09/2018 into the Datedatebox
  10. Enter 21.03 into the Amounttextbox
  11. Click   Findbutton . The results of your search should now be visible on the screen.
  12. Locate   Transaction List  groupbox
  13. Locate     Create Return/NOC  button next to the transaction for which you want to create a return and click on it.
  14. Choose   Create Return  menu item  
  15. Locate   Detail  groupbox to enter details of the return you are going to create.
  16. Select R99 in Internal Codedropdown
  17. Enter 21.03 into the Amounttextbox
  18. Locate   Processor  groupbox to enter data that you recieved from your provider.
  19. Enter R99 into the Response Codetextbox
  20. Enter Transaction rejected by processor into the Response Messagetextbox
  21. Select 12/09/2018 in Received by Processordatebox
  22. Select 12/10/2018 in Issued by Bankdatebox
  23. Click   Savebutton
  24. Congratulations, you are done!

    You have learned how to find transactions and enter returns manually. Now you can do this by yourself.

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