Entering chargebacks manually

Chargeback    

1. Are you ready?
   
   In this tutorial we are going to learn how to locate transactions and enter chargebacks manually.
   We will use the following parameters:
   

   From Date: 01/01/2026
   To Date: 01/19/2026
   Type: Sale
   
   Amount: $5.00
   
   Response Code: 0085
   Response Message: Credit Not Processed
   Received by Processor: 01/19/2026
   Issued by Bank: 01/18/2026
   
2. Log in to the system using your Username and Password.
   
   Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
3. You can locate a transaction using the Transactions form, which is available at the following places:
   
   

   • Perspective => Console Perspective => Transactions => List
   • Perspective => Management => Merchant Perspective => Processing => Transactions

   
   You can choose any place you like.
4. Select appropriate Merchant or Merchant Account in the top left section of the screen.
5. Click   Transactionsbutton in the top section of the screen.
   
   Note: On Merchant pespective, Transactions section can be found under Processing button.
6. Choose   List  menu item  from the list.
7. Locate   Transaction Search  groupbox
8. Enter 01/01/2026 and 01/19/2026 into the Datedatebox
9. Select Sale in Typedropdown
10. Click   Findbutton
11. Locate     
12. Click   Chargebackbutton to create a chargeback for a transaction.

    screenshot
13. Locate   Detail  groupboxto enter details of the chargeback that is going to be created.
14. Enter 5.00 into the Amounttextbox
15. Locate   Processor  groupbox to enter data that has been received from the processor.
16. Enter 0085 into the Response Codetextbox
17. Enter Credit Not Processed into the Response Messagetextbox
18. Select 01/19/2026 in Received by Processordatebox
19. Select 01/18/2026 in Issued by Bankdatebox
20. Click   Savebutton

    screenshot
21. Congratulations, you are done!
    
    You have learned how to find transactions and enter chargebacks manually. Now you can do this by yourself.

Chargeback   Merchant perspective   Console perspective