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How to void/refund a transaction
Version:
V3.2.7662
Added on:
09/18/14
Difficulty:
Time:
15 min
Category:
Quick Guides
Prerequisite Tutorials
Name
Added On
Difficulty
Time Required
Description
How to create a sale
06/04/14
15 mins
This tutorial will teach you how to create a new payment.
How to void/refund a transaction
Are you ready?
In this tutorial we are going to learn how to issue void or refund for a transaction. If you want to issue a partial refund or there is no original transaction, use
How to issue a refund
tutorial.
Log in to the system using your Username and Password.
Note: To learn how to log in and select perspectives, use the prerequisite tutorial
Logging in and navigating the application
.
Locate a particular transaction using prerequisite tutorial
How to locate a transaction
.
Click
Actions
button next to the transaction you want to issue void or refund for.
Choose
Issue Void
menu item from the list to issue void for the selected transaction.
Choose
Issue Refund
menu item from the list to issue refund for the selected transaction.
Click
OK
button to process the void or refund request.
If you have followed all steps correctly, the confirmation that void/refund has been issued should now be visible on the screen.
screenshot
Congratulations, you are done!
You have learned how to issue void or refund for a transaction. Now you can do this by yourself.
Related Tutorials
Name
Added On
Difficulty
Time Required
Description
How to locate a transaction
09/17/14
15 mins
This easy tutorial will give you knowledge about how to locate a transaction using a date range.
How to issue a refund
09/17/14
15 mins
This tutorial will give you knowledge how to issue a refund to a customer in cases when either there is no original transaction that you should be refunded or you only want to do a partial refund. For full transaction refunding tutorial, use
How to void/refund a transaction
tutorial.
Tags
Merchant perspective
Console perspective
Monitoring perspective
View all available tutorials