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Handling chargeback cases

Version: V2.10.6528
Added on: 08/27/13
Time: 15 min
Category: Tutorials

Prerequisite Tutorials

Name Added On Difficulty Time Required Description
Locating chargeback cases 08/23/13 15 mins In this easy tutorial you will learn how to execute search on chargeback cases.

Useful Terms

Chargeback     Chargeback Case    

Handling chargeback cases

  1. Are you ready?

    In this tutorial we are going to learn how to handle chargeback сases. We're going to look through two common scenarios: when merchant accepts liability and when chargeback is represented.
    Review the following guide to learn more about chargeback handling.
  2. Log in to the system using your Username and Password.

    Note: To learn how to log in and select perspectives, use the prerequisite tutorial Logging in and navigating the application.
  3. You can handle chargeback cases using Chargebacks form, which is available at the following places:

    • Perspective => Console Perspective => Chargebacks
    • Perspective => Management => Merchant Perspective => Processing => Chargebacks

    You can choose any place you like.
  4. Select appropriate Merchant or Merchant Account in the top left section of the screen.
  5. Click   Chargebacksbutton in the top section of the screen.

    Note: On Merchant pespective, Chargebacks section can be found under Processing button.
  6. Let's learn how to accept liability on a chargeback.
  7. Locate an appropriate chargeback using Locating chargeback cases tutorial.
  8. Click   Modify Chargeback Casebutton
  9. Locate   Activity List  groupbox
  10. Click   Accept Liabilitybutton
  11. Click   Savebutton to process chargeback and accept liability.
  12. Locate   Activity List  groupbox to check whether liability has been accepted successfully.
  13. Locate   Chargeback Case Modify  groupbox
  14. Click   Closebutton to return to the Chargebacks form.
  15. Now, let's learn how to represent a chargeback.
  16. Locate an appropriate chargeback using Locating chargeback cases tutorial.
  17. Click   Modify Chargeback Casebutton
  18. Locate   Activity List  groupbox
  19. Click   Representbutton
  20. Locate   Faxes  groupbox
  21. Click   Attach Documentsbutton to add any supporting documentation related to the chargeback case.
  22. Locate   Note  groupbox and add any notes related to the case.
  23. Click   Savebutton to complete representment process.
  24. Locate   Activity List  groupbox to check whether representment has been completed successfully.
  25. Congratulations, you are done!

    You have learned how to handle chargeback cases. Now you can do this by yourself.