| 000 |
Good |
Approve |
A01 |
| 703 |
Good |
Approved EMV Key Load, more key load data pending. |
A01 |
| 003 |
Good |
Approve VIP |
A01 |
| 785 |
Good |
No reason to decline |
A01 |
| 701 |
Good |
Approved EMV Key Load |
A01 |
| 334 |
Good |
Already reversed. |
A03 |
| 002 |
Good |
Approve for partial amount. |
A05 |
| 124 |
Soft |
Violation of law. |
D01 |
| 514 |
Soft |
Do not try again – Applies to recurring authorizations only. There was security violation. |
D01 |
| 773 |
Soft |
Unsuccessful. |
D01 |
| 911 |
Soft |
Card issuer timed out. |
D01 |
| 500 |
Soft |
Decline. |
D01 |
| 540 |
Soft |
Edit Honor. |
D01 |
| 515 |
Soft |
Declined. No term record on First Data system. |
D01 |
| 790 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must not resubmit same transaction but may continue billing process in subsequent billing period. |
D01 |
| 100 |
Soft |
Do not honor |
D01 |
| 513 |
Soft |
Decline. Transaction not permitted to acquirer or terminal. |
D01 |
| 708 |
Soft |
Honor With Authentication. |
D01 |
| 791 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must stop recurring payment requests. |
D01 |
| 132 |
Hard |
Unmatched card expiry date. |
D02 |
| 116 |
Soft |
Not sufficient funds |
D03 |
| 521 |
Soft |
Enter lesser amount. |
D03 |
| 704 |
Hard |
Pick Up Card. |
D04 |
| 767 |
Hard |
Hard Capture; Pick Up. |
D04 |
| 370 |
Hard |
Account on hold. |
D04 |
| 506 |
Hard |
Invalid Checking Account Number. |
D05 |
| 131 |
Hard |
Invalid account number. |
D05 |
| 526 |
Hard |
Undefined Card – Debit/EBT network gateway cannot route card based on Merchant Entitlement |
D05 |
| 373 |
Hard |
Invalid Card Account. |
D05 |
| 118 |
Hard |
No card record. |
D05 |
| 304 |
Hard |
Inactive account. The account has not been activated by an approved location. |
D06 |
| 378 |
Hard |
Account is Purged. The Account record was purged from the database. |
D06 |
| 302 |
Hard |
Account closed. The account was closed, probably because the account balance was $0.00. |
D06 |
| 303 |
Hard |
Unknown account. The account could not be located in the account table. |
D06 |
| 541 |
Hard |
No Savings Account. |
D06 |
| 117 |
Soft |
Incorrect PIN. |
D07 |
| 954 |
Soft |
CCV failed. |
D08 |
| 959 |
Soft |
CAV failed |
D08 |
| 517 |
Soft |
CVV2 Declined. |
D08 |
| 958 |
Soft |
CCV2 failed |
D08 |
| 776 |
Soft |
Duplicate Completion. |
D09 |
| 772 |
Soft |
Duplicate Return. |
D09 |
| 913 |
Soft |
Duplicate transaction. |
D09 |
| 774 |
Soft |
Duplicate Reversal. |
D09 |
| 731 |
Hard |
Rejected Lost/Stolen Checks |
D10 |
| 208 |
Hard |
Lost card. |
D10 |
| 209 |
Hard |
Stolen card. |
D11 |
| 120 |
Soft |
Transaction not permitted to terminal. |
D12 |
| 909 |
Soft |
System malfunction. |
D12 |
| 907 |
Soft |
Card issuer or switch inoperative |
D12 |
| 402 |
Soft |
TransArmor Service Unavailable. |
D12 |
| 963 |
Soft |
Acquirer channel unavailable |
D12 |
| 119 |
Soft |
Transaction not permitted to cardholder. |
D12 |
| 512 |
Soft |
Service not allowed. |
D12 |
| 528 |
Soft |
Debit/EBT transaction count exceeds pre-determined limit in specified time/ Withdrawal limit exceeded. |
D15 |
| 121 |
Soft |
Exceeds withdrawal amount limit. |
D15 |
| 782 |
Soft |
Count Exceeds Limit. |
D15 |
| 554 |
Soft |
Over daily limit |
D15 |
| 123 |
Soft |
Exceeds withdrawal frequency limit. |
D15 |
| 509 |
Hard |
Do not try again – Applies to recurring authorizations only. The card has expired |
D16 |
| 510 |
Hard |
New Account Information – Applies to recurring authorizations only. The card has expired |
D16 |
| 101 |
Hard |
Expired card. |
D16 |
| 511 |
Hard |
Try again later – Applies to recurring authorizations only. The card has expired. Get the new expiration date and try again |
D16 |
| 516 |
Soft |
Please retry – Reasons for this error are one of the following: Format Error, Unable to route transaction, Switch or issuer unavailable, System Busy, Timeout |
D17 |
| 920 |
Soft |
Security H/W or S/W error - try again |
D17 |
| 505 |
Soft |
Please retry. |
D17 |
| 921 |
Soft |
Security H/W or S/W error - no action |
D17 |
| 508 |
Soft |
Try again later – Declined: Association‗s payment cancellation advice code provided. Applies to recurring authorizations only. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. |
D17 |
| 771 |
Soft |
Amount Too Large. |
D18 |
| 110 |
Soft |
Invalid amount |
D18 |
| 318 |
Soft |
Invalid amount. There was a problem with the amount field in the transaction format – more or less than min/max amounts specified in the promotion for that transaction. |
D18 |
| 106 |
Soft |
Allowable PIN tries exceeded |
D21 |
| 355 |
Hard |
Invalid currency. The provided currency is invalid. |
D27 |
| 940 |
Hard |
Error. |
D27 |
| 923 |
Hard |
Request in progress |
D27 |
| 729 |
Hard |
Hard Negative Info On File. |
D27 |
| 604 |
Hard |
Close Not Valid |
D27 |
| 808 |
Hard |
Invalid location |
D27 |
| 565 |
Hard |
Fuel price error |
D27 |
| 792 |
Hard |
See attendant. |
D27 |
| 557 |
Hard |
Invalid prompt entry |
D27 |
| 322 |
Hard |
Exceeded account reloads. The clerk/user/location was only permitted to reload some number of accounts. That number was exceeded. (See your Business Manager in order to extend this limit.) |
D27 |
| 374 |
Hard |
Product code(s) restricted. |
D27 |
| 130 |
Hard |
Invalid terminal. |
D27 |
| 813 |
Hard |
Over merchant daily velocity count |
D27 |
| 524 |
Hard |
Debit Switch unavailable Timeout Retry –Communications link to debit/EBT network gateway is down or responded with a "System Malfunction (96)" message |
D27 |
| 502 |
Hard |
Invalid State Code. |
D27 |
| 555 |
Hard |
Invalid Date/Time |
D27 |
| 344 |
Hard |
Internet access disabled. |
D27 |
| 156 |
Hard |
Max number of recharges exceeded |
D27 |
| 336 |
Hard |
Bad authorization code. The authorization code test failed. |
D27 |
| 821 |
Hard |
Over chain daily velocity both |
D27 |
| 721 |
Hard |
Invalid ZIP Code |
D27 |
| 327 |
Hard |
Request not permitted by this account. |
D27 |
| 377 |
Hard |
Already active and reloadable. |
D27 |
| 315 |
Hard |
Bad mag stripe. The mag stripe could not be parsed for account information |
D27 |
| 360 |
Hard |
First Data Voice Services added a layer of validation that checks the data they receive from CLGC to make sure it is HTML friendly (i.e. no binary data). First Data Voice Services will return this response on Internet transactions if the check fails (th |
D27 |
| 114 |
Hard |
Invalid account type |
D27 |
| 944 |
Hard |
Invalid response |
D27 |
| 902 |
Hard |
Invalid transaction. This card or terminal is not permitted to perform this transaction, or the transaction type is invalid, or First Data is unable to route a refund request to the network. |
D27 |
| 530 |
Hard |
The authorizing network has a problem decrypting the cryptogram in the request. |
D27 |
| 811 |
Hard |
Over issuer velocity count |
D27 |
| 109 |
Hard |
Invalid merchant. The merchant is not in the merchant database or the merchant is not permitted to use this particular card. |
D27 |
| 568 |
Hard |
Over additive limit |
D27 |
| 803 |
Hard |
Not on file |
D27 |
| 560 |
Hard |
Invalid Odometer |
D27 |
| 329 |
Hard |
Bad_repay_date. |
D27 |
| 824 |
Hard |
Over chain product velocity amount |
D27 |
| 816 |
Hard |
Over merchant product velocity amount |
D27 |
| 507 |
Hard |
New Account Information available. |
D27 |
| 384 |
Hard |
Account row locked. |
D27 |
| 348 |
Hard |
Invalid transaction source. The provided source (field EA) is not valid for this transaction. |
D27 |
| 550 |
Hard |
Invalid Vehicle |
D27 |
| 339 |
Hard |
Transaction history not available. |
D27 |
| 151 |
Hard |
Activation failed |
D27 |
| 354 |
Hard |
Merchant not configured as International although the account requires it. (e.g. The account allows currency conversion but the merchant is not configured for International.) |
D27 |
| 602 |
Hard |
No Open Batch |
D27 |
| 806 |
Hard |
Authorization ID needed |
D27 |
| 563 |
Hard |
Over fuel limit |
D27 |
| 724 |
Hard |
Referred - Not Active |
D27 |
| 320 |
Hard |
Invalid password. |
D27 |
| 369 |
Hard |
Invalid time zone. |
D27 |
| 001 |
Hard |
Schema Validation Error |
D27 |
| 352 |
Hard |
First Data Voice Services returns this response on Internet transactions where they did not receive a response from CLGC. |
D27 |
| 908 |
Hard |
Transaction destination not found for routing. |
D27 |
| 702 |
Hard |
EMV Key Download Error. |
D27 |
| 520 |
Hard |
Reversal Rejected. Do not try again. |
D27 |
| 404 |
Hard |
TransArmor Key Error. |
D27 |
| 553 |
Hard |
Exceeds transaction total limit per product class. |
D27 |
| 342 |
Hard |
Void of activation after account activity. |
D27 |
| 154 |
Hard |
Over monthly limit |
D27 |
| 332 |
Hard |
Account locked. |
D27 |
| 819 |
Hard |
Over chain daily velocity count |
D27 |
| 375 |
Hard |
Bad Post Date. The Post Date is not a valid date. |
D27 |
| 308 |
Hard |
Already active. The card is already active and does not need to be reactivated |
D27 |
| 357 |
Hard |
Currency conversion error. Internal CLGC system error. |
D27 |
| 941 |
Hard |
Invalid issuer. |
D27 |
| 924 |
Hard |
Limit check failed |
D27 |
| 740 |
Hard |
Totals Unavailable. |
D27 |
| 809 |
Hard |
Over card velocity count |
D27 |
| 566 |
Hard |
Y or N required |
D27 |
| 801 |
Hard |
Over merchandise limit |
D27 |
| 558 |
Hard |
Invalid Track 2 data |
D27 |
| 323 |
Hard |
Password retry exceeded. The user account has been frozen because the user attempted access and was denied. Seek management assistance. |
D27 |
| 822 |
Hard |
Over chain product velocity count |
D27 |
| 814 |
Hard |
Over merchant daily velocity amount |
D27 |
| 525 |
Hard |
Debit/EBT network gateway cannot get through to the ISSUER. |
D27 |
| 503 |
Hard |
New Account Information. |
D27 |
| 382 |
Hard |
Bulk activation package amount error. |
D27 |
| 345 |
Hard |
Invalid EAN. The EAN is not correc t for the provided account number. |
D27 |
| 157 |
Hard |
Invalid entry |
D27 |
| 337 |
Hard |
Too many transactions requested. |
D27 |
| 804 |
Hard |
Fuel only |
D27 |
| 561 |
Hard |
Invalid Restriction Code |
D27 |
| 722 |
Hard |
Invalid value in the field |
D27 |
| 328 |
Hard |
Request not permitted by this merchant location. |
D27 |
| 380 |
Hard |
Bulk activation error. |
D27 |
| 317 |
Hard |
Max balance exceeded. The transaction, if completed, would cause the account balance to be exceeded by the max_balance as specified in the promotion. Some merchants set the max_balance to a value twice the max transaction amount. |
D27 |
| 367 |
Hard |
Target embossed card entered and Transaction count entered do not match. |
D27 |
| 950 |
Hard |
Violation of business arrangement |
D27 |
| 350 |
Hard |
Account not in inactive state. (e.g. Response when enabling a physical card, when the physical card in not in an inactive state.) |
D27 |
| 904 |
Hard |
Format error. |
D27 |
| 532 |
Hard |
The DUKPT Base Derivation key is missing or incorrect in the PIN pad, or PIN key synchronization error. |
D27 |
| 812 |
Hard |
Over issuer velocity amount |
D27 |
| 316 |
Hard |
Incorrect location. There was a problem with the merchant location. |
D27 |
| 340 |
Hard |
New password required. |
D27 |
| 152 |
Hard |
Exceeds limit |
D27 |
| 330 |
Hard |
Bad checksum. The checksum provided is incorrect. |
D27 |
| 825 |
Hard |
No chain ID for chain merchant |
D27 |
| 817 |
Hard |
Over merchant product velocity count |
D27 |
| 518 |
Hard |
Invalid account/date or sales date in future. |
D27 |
| 385 |
Hard |
Accepted but not yet processed. |
D27 |
| 349 |
Hard |
Account already linked. (e.g. Response when enabling a physical card, when the two provided accounts have already been linked together.) |
D27 |
| 551 |
Hard |
Invalid Driver |
D27 |
| 726 |
Hard |
Unable to Locate Record On File. |
D27 |
| 356 |
Hard |
Request not International. Merchant configured to require currency information for each financial transaction, however none was sent. |
D27 |
| 603 |
Hard |
Close Unavailable |
D27 |
| 807 |
Hard |
Over non-fuel limit |
D27 |
| 564 |
Hard |
Over cash limit |
D27 |
| 556 |
Hard |
Exceeds quantity |
D27 |
| 321 |
Hard |
Invalid new password. The new password does not meet the minimum security criteria |
D27 |
| 372 |
Hard |
Promo location restricted. |
D27 |
| 108 |
Hard |
Refer to issuer‘s special conditions |
D27 |
| 353 |
Hard |
First Data Voice Services returns this response on Internet transactions where the client certificate is invalid. |
D27 |
| 914 |
Hard |
Void/Full Reversal requests in which the Original Authorization was not found. |
D27 |
| 523 |
Hard |
Crypto box is offline. |
D27 |
| 501 |
Hard |
Date of Birth Error for Check Processing. |
D27 |
| 343 |
Hard |
No phone service. Attempted a calling card transaction on an account which is not configured for calling card activity. |
D27 |
| 155 |
Hard |
Recharge amount exceeded |
D27 |
| 333 |
Hard |
No previous transaction. The void or reversal transaction could not be matched to a previous (original) transaction. In the case of a pre-auth redemption, the corresponding locking transaction could not be identified. |
D27 |
| 122 |
Hard |
Security violation |
D27 |
| 915 |
Hard |
Timeout Reversal not supported. Resend the original transaction. Do not retry the timeout reversal |
D27 |
| 820 |
Hard |
Over chain daily velocity amount |
D27 |
| 326 |
Hard |
Incorrect transaction version or format number for POS transactions. |
D27 |
| 376 |
Hard |
Account status is void lock. |
D27 |
| 311 |
Hard |
Not lost or stolen. |
D27 |
| 359 |
Hard |
The terminal transaction number did not match (on a void or reversal). |
D27 |
| 942 |
Hard |
Customer cancellation |
D27 |
| 775 |
Hard |
Subsystem Unavailable. |
D27 |
| 529 |
Hard |
Resubmission of transaction violates debit/EBT network frequency. |
D27 |
| 810 |
Hard |
Over card velocity amount |
D27 |
| 567 |
Hard |
Over repair limit |
D27 |
| 802 |
Hard |
Imprint card |
D27 |
| 559 |
Hard |
Voyager ID problem |
D27 |
| 823 |
Hard |
Over chain product velocity both |
D27 |
| 815 |
Hard |
Over merchant daily velocity both |
D27 |
| 527 |
Hard |
Network Response indicates that Merchant ID/SE is invalid. |
D27 |
| 504 |
Hard |
Do not try again. |
D27 |
| 383 |
Hard |
Store location zero not allowed. |
D27 |
| 347 |
Hard |
Promotions for Internet virtual and physical cards do not match. When enabling a physical card to a virtual card, both must be from the same promotion. Cards for bulk activation request must be from the same promotion |
D27 |
| 401 |
Hard |
Offer Processing Error |
D27 |
| 338 |
Hard |
No transactions available/no more transactions available. There are no transactions for this account or there are no transactions as determined by the specified first transaction number. |
D27 |
| 346 |
Hard |
Invalid merchant key. The merchant key block provided is invalid. (e.g. The working key provided in an Assign Merchant Working Key transaction). |
D27 |
| 601 |
Hard |
Invalid Batch Number |
D27 |
| 805 |
Hard |
Velocity exceeded |
D27 |
| 562 |
Hard |
Pay at pump not allowed |
D27 |
| 723 |
Hard |
Driver’s License or ID is Required |
D27 |
| 381 |
Hard |
Bulk activation unattempted error |
D27 |
| 319 |
Hard |
Invalid clerk. The clerk field was either missing, when required, or the content did not match the requirements |
D27 |
| 368 |
Hard |
No account link. |
D27 |
| 351 |
Hard |
First Data Voice Services returns this response on Internet transactions where the interface input parameter is not valid. |
D27 |
| 906 |
Hard |
System Error. There is a problem with the host processing system. Call your helpdesk or operations support. |
D27 |
| 542 |
Hard |
DUKPT: An error while processing the PIN block that is not related to the point-ofsale equipment. Contact the Help Desk for assistance. |
D27 |
| 403 |
Hard |
TransArmor Invalid Token or Account Number. |
D27 |
| 552 |
Hard |
Invalid Product |
D27 |
| 341 |
Hard |
Invalid status change. The status change requested (e.g. lost/stolen, freeze active card) cannot be performed. |
D27 |
| 153 |
Hard |
Already redeemed |
D27 |
| 331 |
Hard |
Balance not available (denial). Due to an internal First Data Closed Loop Gift Card (CLGC) issue, information from this account could not be retrieved. |
D27 |
| 826 |
Hard |
Signature required |
D27 |
| 818 |
Hard |
Over merchant product velocity both |
D27 |
| 519 |
Hard |
Invalid Effective Date. |
D27 |
| 522 |
Soft |
Cash Back greater than total Transaction amount. |
D28 |
| 104 |
Soft |
Restricted card |
D29 |
| 107 |
Soft |
Call for authorization |
D30 |
| 727 |
Soft |
Refer – Call Authorization (Checks only). |
D30 |
| 105 |
Soft |
Call acquirer's security department |
D30 |
| 728 |
Soft |
Referred – Skip Trace Info. |
D30 |
| 129 |
Soft |
Suspected counterfeit card |
D31 |
| 102 |
Soft |
Suspected fraud |
D31 |
| 569 |
Soft |
Invalid user |
D33 |
| 150 |
Soft |
Invalid merchant set up |
D33 |
| 133 |
Soft |
The TPP ID was not found |
D34 |
