| 003 |
Good |
Approve VIP |
A01 |
| 785 |
Good |
No reason to decline |
A01 |
| 701 |
Good |
Approved EMV Key Load |
A01 |
| 000 |
Good |
Approve |
A01 |
| 703 |
Good |
Approved EMV Key Load, more key load data pending. |
A01 |
| 334 |
Good |
Already reversed. |
A03 |
| 002 |
Good |
Approve for partial amount. |
A05 |
| 500 |
Soft |
Decline. |
D01 |
| 515 |
Soft |
Declined. No term record on First Data system. |
D01 |
| 708 |
Soft |
Honor With Authentication. |
D01 |
| 100 |
Soft |
Do not honor |
D01 |
| 791 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must stop recurring payment requests. |
D01 |
| 513 |
Soft |
Decline. Transaction not permitted to acquirer or terminal. |
D01 |
| 773 |
Soft |
Unsuccessful. |
D01 |
| 124 |
Soft |
Violation of law. |
D01 |
| 911 |
Soft |
Card issuer timed out. |
D01 |
| 514 |
Soft |
Do not try again – Applies to recurring authorizations only. There was security violation. |
D01 |
| 540 |
Soft |
Edit Honor. |
D01 |
| 790 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must not resubmit same transaction but may continue billing process in subsequent billing period. |
D01 |
| 132 |
Hard |
Unmatched card expiry date. |
D02 |
| 116 |
Soft |
Not sufficient funds |
D03 |
| 521 |
Soft |
Enter lesser amount. |
D03 |
| 370 |
Hard |
Account on hold. |
D04 |
| 704 |
Hard |
Pick Up Card. |
D04 |
| 767 |
Hard |
Hard Capture; Pick Up. |
D04 |
| 373 |
Hard |
Invalid Card Account. |
D05 |
| 118 |
Hard |
No card record. |
D05 |
| 506 |
Hard |
Invalid Checking Account Number. |
D05 |
| 131 |
Hard |
Invalid account number. |
D05 |
| 526 |
Hard |
Undefined Card – Debit/EBT network gateway cannot route card based on Merchant Entitlement |
D05 |
| 378 |
Hard |
Account is Purged. The Account record was purged from the database. |
D06 |
| 302 |
Hard |
Account closed. The account was closed, probably because the account balance was $0.00. |
D06 |
| 303 |
Hard |
Unknown account. The account could not be located in the account table. |
D06 |
| 541 |
Hard |
No Savings Account. |
D06 |
| 304 |
Hard |
Inactive account. The account has not been activated by an approved location. |
D06 |
| 117 |
Soft |
Incorrect PIN. |
D07 |
| 517 |
Soft |
CVV2 Declined. |
D08 |
| 958 |
Soft |
CCV2 failed |
D08 |
| 954 |
Soft |
CCV failed. |
D08 |
| 959 |
Soft |
CAV failed |
D08 |
| 772 |
Soft |
Duplicate Return. |
D09 |
| 913 |
Soft |
Duplicate transaction. |
D09 |
| 774 |
Soft |
Duplicate Reversal. |
D09 |
| 776 |
Soft |
Duplicate Completion. |
D09 |
| 731 |
Hard |
Rejected Lost/Stolen Checks |
D10 |
| 208 |
Hard |
Lost card. |
D10 |
| 209 |
Hard |
Stolen card. |
D11 |
| 402 |
Soft |
TransArmor Service Unavailable. |
D12 |
| 963 |
Soft |
Acquirer channel unavailable |
D12 |
| 119 |
Soft |
Transaction not permitted to cardholder. |
D12 |
| 512 |
Soft |
Service not allowed. |
D12 |
| 120 |
Soft |
Transaction not permitted to terminal. |
D12 |
| 909 |
Soft |
System malfunction. |
D12 |
| 907 |
Soft |
Card issuer or switch inoperative |
D12 |
| 528 |
Soft |
Debit/EBT transaction count exceeds pre-determined limit in specified time/ Withdrawal limit exceeded. |
D15 |
| 121 |
Soft |
Exceeds withdrawal amount limit. |
D15 |
| 782 |
Soft |
Count Exceeds Limit. |
D15 |
| 554 |
Soft |
Over daily limit |
D15 |
| 123 |
Soft |
Exceeds withdrawal frequency limit. |
D15 |
| 101 |
Hard |
Expired card. |
D16 |
| 511 |
Hard |
Try again later – Applies to recurring authorizations only. The card has expired. Get the new expiration date and try again |
D16 |
| 509 |
Hard |
Do not try again – Applies to recurring authorizations only. The card has expired |
D16 |
| 510 |
Hard |
New Account Information – Applies to recurring authorizations only. The card has expired |
D16 |
| 516 |
Soft |
Please retry – Reasons for this error are one of the following: Format Error, Unable to route transaction, Switch or issuer unavailable, System Busy, Timeout |
D17 |
| 505 |
Soft |
Please retry. |
D17 |
| 920 |
Soft |
Security H/W or S/W error - try again |
D17 |
| 508 |
Soft |
Try again later – Declined: Association‗s payment cancellation advice code provided. Applies to recurring authorizations only. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. |
D17 |
| 921 |
Soft |
Security H/W or S/W error - no action |
D17 |
| 318 |
Soft |
Invalid amount. There was a problem with the amount field in the transaction format – more or less than min/max amounts specified in the promotion for that transaction. |
D18 |
| 771 |
Soft |
Amount Too Large. |
D18 |
| 110 |
Soft |
Invalid amount |
D18 |
| 106 |
Soft |
Allowable PIN tries exceeded |
D21 |
| 812 |
Hard |
Over issuer velocity amount |
D27 |
| 507 |
Hard |
New Account Information available. |
D27 |
| 804 |
Hard |
Fuel only |
D27 |
| 384 |
Hard |
Account row locked. |
D27 |
| 722 |
Hard |
Invalid value in the field |
D27 |
| 950 |
Hard |
Violation of business arrangement |
D27 |
| 347 |
Hard |
Promotions for Internet virtual and physical cards do not match. When enabling a physical card to a virtual card, both must be from the same promotion. Cards for bulk activation request must be from the same promotion |
D27 |
| 552 |
Hard |
Invalid Product |
D27 |
| 338 |
Hard |
No transactions available/no more transactions available. There are no transactions for this account or there are no transactions as determined by the specified first transaction number. |
D27 |
| 153 |
Hard |
Already redeemed |
D27 |
| 604 |
Hard |
Close Not Valid |
D27 |
| 369 |
Hard |
Invalid time zone. |
D27 |
| 565 |
Hard |
Fuel price error |
D27 |
| 352 |
Hard |
First Data Voice Services returns this response on Internet transactions where they did not receive a response from CLGC. |
D27 |
| 557 |
Hard |
Invalid prompt entry |
D27 |
| 914 |
Hard |
Void/Full Reversal requests in which the Original Authorization was not found. |
D27 |
| 825 |
Hard |
No chain ID for chain merchant |
D27 |
| 726 |
Hard |
Unable to Locate Record On File. |
D27 |
| 817 |
Hard |
Over merchant product velocity count |
D27 |
| 326 |
Hard |
Incorrect transaction version or format number for POS transactions. |
D27 |
| 311 |
Hard |
Not lost or stolen. |
D27 |
| 341 |
Hard |
Invalid status change. The status change requested (e.g. lost/stolen, freeze active card) cannot be performed. |
D27 |
| 156 |
Hard |
Max number of recharges exceeded |
D27 |
| 331 |
Hard |
Balance not available (denial). Due to an internal First Data Closed Loop Gift Card (CLGC) issue, information from this account could not be retrieved. |
D27 |
| 316 |
Hard |
Incorrect location. There was a problem with the merchant location. |
D27 |
| 520 |
Hard |
Reversal Rejected. Do not try again. |
D27 |
| 807 |
Hard |
Over non-fuel limit |
D27 |
| 404 |
Hard |
TransArmor Key Error. |
D27 |
| 555 |
Hard |
Invalid Date/Time |
D27 |
| 319 |
Hard |
Invalid clerk. The clerk field was either missing, when required, or the content did not match the requirements |
D27 |
| 375 |
Hard |
Bad Post Date. The Post Date is not a valid date. |
D27 |
| 568 |
Hard |
Over additive limit |
D27 |
| 357 |
Hard |
Currency conversion error. Internal CLGC system error. |
D27 |
| 560 |
Hard |
Invalid Odometer |
D27 |
| 915 |
Hard |
Timeout Reversal not supported. Resend the original transaction. Do not retry the timeout reversal |
D27 |
| 775 |
Hard |
Subsystem Unavailable. |
D27 |
| 820 |
Hard |
Over chain daily velocity amount |
D27 |
| 529 |
Hard |
Resubmission of transaction violates debit/EBT network frequency. |
D27 |
| 942 |
Hard |
Customer cancellation |
D27 |
| 344 |
Hard |
Internet access disabled. |
D27 |
| 550 |
Hard |
Invalid Vehicle |
D27 |
| 336 |
Hard |
Bad authorization code. The authorization code test failed. |
D27 |
| 151 |
Hard |
Activation failed |
D27 |
| 356 |
Hard |
Request not International. Merchant configured to require currency information for each financial transaction, however none was sent. |
D27 |
| 525 |
Hard |
Debit/EBT network gateway cannot get through to the ISSUER. |
D27 |
| 810 |
Hard |
Over card velocity amount |
D27 |
| 503 |
Hard |
New Account Information. |
D27 |
| 802 |
Hard |
Imprint card |
D27 |
| 382 |
Hard |
Bulk activation package amount error. |
D27 |
| 906 |
Hard |
System Error. There is a problem with the host processing system. Call your helpdesk or operations support. |
D27 |
| 823 |
Hard |
Over chain product velocity both |
D27 |
| 542 |
Hard |
DUKPT: An error while processing the PIN block that is not related to the point-ofsale equipment. Contact the Help Desk for assistance. |
D27 |
| 815 |
Hard |
Over merchant daily velocity both |
D27 |
| 322 |
Hard |
Exceeded account reloads. The clerk/user/location was only permitted to reload some number of accounts. That number was exceeded. (See your Business Manager in order to extend this limit.) |
D27 |
| 130 |
Hard |
Invalid terminal. |
D27 |
| 380 |
Hard |
Bulk activation error. |
D27 |
| 602 |
Hard |
No Open Batch |
D27 |
| 367 |
Hard |
Target embossed card entered and Transaction count entered do not match. |
D27 |
| 563 |
Hard |
Over fuel limit |
D27 |
| 350 |
Hard |
Account not in inactive state. (e.g. Response when enabling a physical card, when the physical card in not in an inactive state.) |
D27 |
| 518 |
Hard |
Invalid account/date or sales date in future. |
D27 |
| 805 |
Hard |
Velocity exceeded |
D27 |
| 385 |
Hard |
Accepted but not yet processed. |
D27 |
| 723 |
Hard |
Driver’s License or ID is Required |
D27 |
| 348 |
Hard |
Invalid transaction source. The provided source (field EA) is not valid for this transaction. |
D27 |
| 553 |
Hard |
Exceeds transaction total limit per product class. |
D27 |
| 339 |
Hard |
Transaction history not available. |
D27 |
| 154 |
Hard |
Over monthly limit |
D27 |
| 329 |
Hard |
Bad_repay_date. |
D27 |
| 372 |
Hard |
Promo location restricted. |
D27 |
| 566 |
Hard |
Y or N required |
D27 |
| 353 |
Hard |
First Data Voice Services returns this response on Internet transactions where the client certificate is invalid. |
D27 |
| 558 |
Hard |
Invalid Track 2 data |
D27 |
| 940 |
Hard |
Error. |
D27 |
| 826 |
Hard |
Signature required |
D27 |
| 729 |
Hard |
Hard Negative Info On File. |
D27 |
| 818 |
Hard |
Over merchant product velocity both |
D27 |
| 327 |
Hard |
Request not permitted by this account. |
D27 |
| 315 |
Hard |
Bad mag stripe. The mag stripe could not be parsed for account information |
D27 |
| 923 |
Hard |
Request in progress |
D27 |
| 342 |
Hard |
Void of activation after account activity. |
D27 |
| 157 |
Hard |
Invalid entry |
D27 |
| 332 |
Hard |
Account locked. |
D27 |
| 346 |
Hard |
Invalid merchant key. The merchant key block provided is invalid. (e.g. The working key provided in an Assign Merchant Working Key transaction). |
D27 |
| 523 |
Hard |
Crypto box is offline. |
D27 |
| 808 |
Hard |
Invalid location |
D27 |
| 501 |
Hard |
Date of Birth Error for Check Processing. |
D27 |
| 792 |
Hard |
See attendant. |
D27 |
| 821 |
Hard |
Over chain daily velocity both |
D27 |
| 530 |
Hard |
The authorizing network has a problem decrypting the cryptogram in the request. |
D27 |
| 813 |
Hard |
Over merchant daily velocity count |
D27 |
| 320 |
Hard |
Invalid password. |
D27 |
| 001 |
Hard |
Schema Validation Error |
D27 |
| 376 |
Hard |
Account status is void lock. |
D27 |
| 359 |
Hard |
The terminal transaction number did not match (on a void or reversal). |
D27 |
| 561 |
Hard |
Invalid Restriction Code |
D27 |
| 114 |
Hard |
Invalid account type |
D27 |
| 902 |
Hard |
Invalid transaction. This card or terminal is not permitted to perform this transaction, or the transaction type is invalid, or First Data is unable to route a refund request to the network. |
D27 |
| 803 |
Hard |
Not on file |
D27 |
| 383 |
Hard |
Store location zero not allowed. |
D27 |
| 721 |
Hard |
Invalid ZIP Code |
D27 |
| 944 |
Hard |
Invalid response |
D27 |
| 345 |
Hard |
Invalid EAN. The EAN is not correc t for the provided account number. |
D27 |
| 551 |
Hard |
Invalid Driver |
D27 |
| 337 |
Hard |
Too many transactions requested. |
D27 |
| 152 |
Hard |
Exceeds limit |
D27 |
| 527 |
Hard |
Network Response indicates that Merchant ID/SE is invalid. |
D27 |
| 811 |
Hard |
Over issuer velocity count |
D27 |
| 504 |
Hard |
Do not try again. |
D27 |
| 564 |
Hard |
Over cash limit |
D27 |
| 351 |
Hard |
First Data Voice Services returns this response on Internet transactions where the interface input parameter is not valid. |
D27 |
| 556 |
Hard |
Exceeds quantity |
D27 |
| 908 |
Hard |
Transaction destination not found for routing. |
D27 |
| 824 |
Hard |
Over chain product velocity amount |
D27 |
| 702 |
Hard |
EMV Key Download Error. |
D27 |
| 816 |
Hard |
Over merchant product velocity amount |
D27 |
| 323 |
Hard |
Password retry exceeded. The user account has been frozen because the user attempted access and was denied. Seek management assistance. |
D27 |
| 308 |
Hard |
Already active. The card is already active and does not need to be reactivated |
D27 |
| 381 |
Hard |
Bulk activation unattempted error |
D27 |
| 603 |
Hard |
Close Unavailable |
D27 |
| 368 |
Hard |
No account link. |
D27 |
| 330 |
Hard |
Bad checksum. The checksum provided is incorrect. |
D27 |
| 122 |
Hard |
Security violation |
D27 |
| 109 |
Hard |
Invalid merchant. The merchant is not in the merchant database or the merchant is not permitted to use this particular card. |
D27 |
| 519 |
Hard |
Invalid Effective Date. |
D27 |
| 806 |
Hard |
Authorization ID needed |
D27 |
| 403 |
Hard |
TransArmor Invalid Token or Account Number. |
D27 |
| 724 |
Hard |
Referred - Not Active |
D27 |
| 349 |
Hard |
Account already linked. (e.g. Response when enabling a physical card, when the two provided accounts have already been linked together.) |
D27 |
| 340 |
Hard |
New password required. |
D27 |
| 155 |
Hard |
Recharge amount exceeded |
D27 |
| 374 |
Hard |
Product code(s) restricted. |
D27 |
| 567 |
Hard |
Over repair limit |
D27 |
| 355 |
Hard |
Invalid currency. The provided currency is invalid. |
D27 |
| 559 |
Hard |
Voyager ID problem |
D27 |
| 941 |
Hard |
Invalid issuer. |
D27 |
| 740 |
Hard |
Totals Unavailable. |
D27 |
| 819 |
Hard |
Over chain daily velocity count |
D27 |
| 328 |
Hard |
Request not permitted by this merchant location. |
D27 |
| 317 |
Hard |
Max balance exceeded. The transaction, if completed, would cause the account balance to be exceeded by the max_balance as specified in the promotion. Some merchants set the max_balance to a value twice the max transaction amount. |
D27 |
| 924 |
Hard |
Limit check failed |
D27 |
| 343 |
Hard |
No phone service. Attempted a calling card transaction on an account which is not configured for calling card activity. |
D27 |
| 401 |
Hard |
Offer Processing Error |
D27 |
| 333 |
Hard |
No previous transaction. The void or reversal transaction could not be matched to a previous (original) transaction. In the case of a pre-auth redemption, the corresponding locking transaction could not be identified. |
D27 |
| 354 |
Hard |
Merchant not configured as International although the account requires it. (e.g. The account allows currency conversion but the merchant is not configured for International.) |
D27 |
| 524 |
Hard |
Debit Switch unavailable Timeout Retry –Communications link to debit/EBT network gateway is down or responded with a "System Malfunction (96)" message |
D27 |
| 809 |
Hard |
Over card velocity count |
D27 |
| 502 |
Hard |
Invalid State Code. |
D27 |
| 801 |
Hard |
Over merchandise limit |
D27 |
| 904 |
Hard |
Format error. |
D27 |
| 822 |
Hard |
Over chain product velocity count |
D27 |
| 532 |
Hard |
The DUKPT Base Derivation key is missing or incorrect in the PIN pad, or PIN key synchronization error. |
D27 |
| 814 |
Hard |
Over merchant daily velocity amount |
D27 |
| 321 |
Hard |
Invalid new password. The new password does not meet the minimum security criteria |
D27 |
| 108 |
Hard |
Refer to issuer‘s special conditions |
D27 |
| 377 |
Hard |
Already active and reloadable. |
D27 |
| 601 |
Hard |
Invalid Batch Number |
D27 |
| 360 |
Hard |
First Data Voice Services added a layer of validation that checks the data they receive from CLGC to make sure it is HTML friendly (i.e. no binary data). First Data Voice Services will return this response on Internet transactions if the check fails (th |
D27 |
| 562 |
Hard |
Pay at pump not allowed |
D27 |
| 522 |
Soft |
Cash Back greater than total Transaction amount. |
D28 |
| 104 |
Soft |
Restricted card |
D29 |
| 728 |
Soft |
Referred – Skip Trace Info. |
D30 |
| 107 |
Soft |
Call for authorization |
D30 |
| 727 |
Soft |
Refer – Call Authorization (Checks only). |
D30 |
| 105 |
Soft |
Call acquirer's security department |
D30 |
| 129 |
Soft |
Suspected counterfeit card |
D31 |
| 102 |
Soft |
Suspected fraud |
D31 |
| 569 |
Soft |
Invalid user |
D33 |
| 150 |
Soft |
Invalid merchant set up |
D33 |
| 133 |
Soft |
The TPP ID was not found |
D34 |
