| 003 |
Good |
Approve VIP |
A01 |
| 785 |
Good |
No reason to decline |
A01 |
| 701 |
Good |
Approved EMV Key Load |
A01 |
| 000 |
Good |
Approve |
A01 |
| 703 |
Good |
Approved EMV Key Load, more key load data pending. |
A01 |
| 334 |
Good |
Already reversed. |
A03 |
| 002 |
Good |
Approve for partial amount. |
A05 |
| 500 |
Soft |
Decline. |
D01 |
| 708 |
Soft |
Honor With Authentication. |
D01 |
| 515 |
Soft |
Declined. No term record on First Data system. |
D01 |
| 791 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must stop recurring payment requests. |
D01 |
| 100 |
Soft |
Do not honor |
D01 |
| 513 |
Soft |
Decline. Transaction not permitted to acquirer or terminal. |
D01 |
| 773 |
Soft |
Unsuccessful. |
D01 |
| 911 |
Soft |
Card issuer timed out. |
D01 |
| 124 |
Soft |
Violation of law. |
D01 |
| 540 |
Soft |
Edit Honor. |
D01 |
| 514 |
Soft |
Do not try again – Applies to recurring authorizations only. There was security violation. |
D01 |
| 790 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must not resubmit same transaction but may continue billing process in subsequent billing period. |
D01 |
| 132 |
Hard |
Unmatched card expiry date. |
D02 |
| 116 |
Soft |
Not sufficient funds |
D03 |
| 521 |
Soft |
Enter lesser amount. |
D03 |
| 370 |
Hard |
Account on hold. |
D04 |
| 704 |
Hard |
Pick Up Card. |
D04 |
| 767 |
Hard |
Hard Capture; Pick Up. |
D04 |
| 118 |
Hard |
No card record. |
D05 |
| 506 |
Hard |
Invalid Checking Account Number. |
D05 |
| 131 |
Hard |
Invalid account number. |
D05 |
| 526 |
Hard |
Undefined Card – Debit/EBT network gateway cannot route card based on Merchant Entitlement |
D05 |
| 373 |
Hard |
Invalid Card Account. |
D05 |
| 302 |
Hard |
Account closed. The account was closed, probably because the account balance was $0.00. |
D06 |
| 304 |
Hard |
Inactive account. The account has not been activated by an approved location. |
D06 |
| 378 |
Hard |
Account is Purged. The Account record was purged from the database. |
D06 |
| 303 |
Hard |
Unknown account. The account could not be located in the account table. |
D06 |
| 541 |
Hard |
No Savings Account. |
D06 |
| 117 |
Soft |
Incorrect PIN. |
D07 |
| 954 |
Soft |
CCV failed. |
D08 |
| 958 |
Soft |
CCV2 failed |
D08 |
| 517 |
Soft |
CVV2 Declined. |
D08 |
| 959 |
Soft |
CAV failed |
D08 |
| 776 |
Soft |
Duplicate Completion. |
D09 |
| 772 |
Soft |
Duplicate Return. |
D09 |
| 913 |
Soft |
Duplicate transaction. |
D09 |
| 774 |
Soft |
Duplicate Reversal. |
D09 |
| 731 |
Hard |
Rejected Lost/Stolen Checks |
D10 |
| 208 |
Hard |
Lost card. |
D10 |
| 209 |
Hard |
Stolen card. |
D11 |
| 120 |
Soft |
Transaction not permitted to terminal. |
D12 |
| 909 |
Soft |
System malfunction. |
D12 |
| 963 |
Soft |
Acquirer channel unavailable |
D12 |
| 402 |
Soft |
TransArmor Service Unavailable. |
D12 |
| 119 |
Soft |
Transaction not permitted to cardholder. |
D12 |
| 512 |
Soft |
Service not allowed. |
D12 |
| 907 |
Soft |
Card issuer or switch inoperative |
D12 |
| 123 |
Soft |
Exceeds withdrawal frequency limit. |
D15 |
| 554 |
Soft |
Over daily limit |
D15 |
| 528 |
Soft |
Debit/EBT transaction count exceeds pre-determined limit in specified time/ Withdrawal limit exceeded. |
D15 |
| 121 |
Soft |
Exceeds withdrawal amount limit. |
D15 |
| 782 |
Soft |
Count Exceeds Limit. |
D15 |
| 101 |
Hard |
Expired card. |
D16 |
| 511 |
Hard |
Try again later – Applies to recurring authorizations only. The card has expired. Get the new expiration date and try again |
D16 |
| 509 |
Hard |
Do not try again – Applies to recurring authorizations only. The card has expired |
D16 |
| 510 |
Hard |
New Account Information – Applies to recurring authorizations only. The card has expired |
D16 |
| 508 |
Soft |
Try again later – Declined: Association‗s payment cancellation advice code provided. Applies to recurring authorizations only. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. |
D17 |
| 516 |
Soft |
Please retry – Reasons for this error are one of the following: Format Error, Unable to route transaction, Switch or issuer unavailable, System Busy, Timeout |
D17 |
| 920 |
Soft |
Security H/W or S/W error - try again |
D17 |
| 505 |
Soft |
Please retry. |
D17 |
| 921 |
Soft |
Security H/W or S/W error - no action |
D17 |
| 318 |
Soft |
Invalid amount. There was a problem with the amount field in the transaction format – more or less than min/max amounts specified in the promotion for that transaction. |
D18 |
| 771 |
Soft |
Amount Too Large. |
D18 |
| 110 |
Soft |
Invalid amount |
D18 |
| 106 |
Soft |
Allowable PIN tries exceeded |
D21 |
| 328 |
Hard |
Request not permitted by this merchant location. |
D27 |
| 317 |
Hard |
Max balance exceeded. The transaction, if completed, would cause the account balance to be exceeded by the max_balance as specified in the promotion. Some merchants set the max_balance to a value twice the max transaction amount. |
D27 |
| 812 |
Hard |
Over issuer velocity amount |
D27 |
| 374 |
Hard |
Product code(s) restricted. |
D27 |
| 157 |
Hard |
Invalid entry |
D27 |
| 804 |
Hard |
Fuel only |
D27 |
| 355 |
Hard |
Invalid currency. The provided currency is invalid. |
D27 |
| 722 |
Hard |
Invalid value in the field |
D27 |
| 950 |
Hard |
Violation of business arrangement |
D27 |
| 343 |
Hard |
No phone service. Attempted a calling card transaction on an account which is not configured for calling card activity. |
D27 |
| 904 |
Hard |
Format error. |
D27 |
| 333 |
Hard |
No previous transaction. The void or reversal transaction could not be matched to a previous (original) transaction. In the case of a pre-auth redemption, the corresponding locking transaction could not be identified. |
D27 |
| 532 |
Hard |
The DUKPT Base Derivation key is missing or incorrect in the PIN pad, or PIN key synchronization error. |
D27 |
| 524 |
Hard |
Debit Switch unavailable Timeout Retry –Communications link to debit/EBT network gateway is down or responded with a "System Malfunction (96)" message |
D27 |
| 825 |
Hard |
No chain ID for chain merchant |
D27 |
| 502 |
Hard |
Invalid State Code. |
D27 |
| 561 |
Hard |
Invalid Restriction Code |
D27 |
| 817 |
Hard |
Over merchant product velocity count |
D27 |
| 321 |
Hard |
Invalid new password. The new password does not meet the minimum security criteria |
D27 |
| 316 |
Hard |
Incorrect location. There was a problem with the merchant location. |
D27 |
| 108 |
Hard |
Refer to issuer‘s special conditions |
D27 |
| 377 |
Hard |
Already active and reloadable. |
D27 |
| 551 |
Hard |
Invalid Driver |
D27 |
| 807 |
Hard |
Over non-fuel limit |
D27 |
| 360 |
Hard |
First Data Voice Services added a layer of validation that checks the data they receive from CLGC to make sure it is HTML friendly (i.e. no binary data). First Data Voice Services will return this response on Internet transactions if the check fails (th |
D27 |
| 152 |
Hard |
Exceeds limit |
D27 |
| 603 |
Hard |
Close Unavailable |
D27 |
| 915 |
Hard |
Timeout Reversal not supported. Resend the original transaction. Do not retry the timeout reversal |
D27 |
| 507 |
Hard |
New Account Information available. |
D27 |
| 564 |
Hard |
Over cash limit |
D27 |
| 820 |
Hard |
Over chain daily velocity amount |
D27 |
| 384 |
Hard |
Account row locked. |
D27 |
| 556 |
Hard |
Exceeds quantity |
D27 |
| 347 |
Hard |
Promotions for Internet virtual and physical cards do not match. When enabling a physical card to a virtual card, both must be from the same promotion. Cards for bulk activation request must be from the same promotion |
D27 |
| 914 |
Hard |
Void/Full Reversal requests in which the Original Authorization was not found. |
D27 |
| 338 |
Hard |
No transactions available/no more transactions available. There are no transactions for this account or there are no transactions as determined by the specified first transaction number. |
D27 |
| 726 |
Hard |
Unable to Locate Record On File. |
D27 |
| 326 |
Hard |
Incorrect transaction version or format number for POS transactions. |
D27 |
| 356 |
Hard |
Request not International. Merchant configured to require currency information for each financial transaction, however none was sent. |
D27 |
| 311 |
Hard |
Not lost or stolen. |
D27 |
| 810 |
Hard |
Over card velocity amount |
D27 |
| 369 |
Hard |
Invalid time zone. |
D27 |
| 155 |
Hard |
Recharge amount exceeded |
D27 |
| 802 |
Hard |
Imprint card |
D27 |
| 352 |
Hard |
First Data Voice Services returns this response on Internet transactions where they did not receive a response from CLGC. |
D27 |
| 122 |
Hard |
Security violation |
D27 |
| 942 |
Hard |
Customer cancellation |
D27 |
| 341 |
Hard |
Invalid status change. The status change requested (e.g. lost/stolen, freeze active card) cannot be performed. |
D27 |
| 775 |
Hard |
Subsystem Unavailable. |
D27 |
| 331 |
Hard |
Balance not available (denial). Due to an internal First Data Closed Loop Gift Card (CLGC) issue, information from this account could not be retrieved. |
D27 |
| 529 |
Hard |
Resubmission of transaction violates debit/EBT network frequency. |
D27 |
| 520 |
Hard |
Reversal Rejected. Do not try again. |
D27 |
| 567 |
Hard |
Over repair limit |
D27 |
| 823 |
Hard |
Over chain product velocity both |
D27 |
| 404 |
Hard |
TransArmor Key Error. |
D27 |
| 559 |
Hard |
Voyager ID problem |
D27 |
| 815 |
Hard |
Over merchant daily velocity both |
D27 |
| 319 |
Hard |
Invalid clerk. The clerk field was either missing, when required, or the content did not match the requirements |
D27 |
| 375 |
Hard |
Bad Post Date. The Post Date is not a valid date. |
D27 |
| 401 |
Hard |
Offer Processing Error |
D27 |
| 805 |
Hard |
Velocity exceeded |
D27 |
| 357 |
Hard |
Currency conversion error. Internal CLGC system error. |
D27 |
| 723 |
Hard |
Driver’s License or ID is Required |
D27 |
| 503 |
Hard |
New Account Information. |
D27 |
| 562 |
Hard |
Pay at pump not allowed |
D27 |
| 818 |
Hard |
Over merchant product velocity both |
D27 |
| 382 |
Hard |
Bulk activation package amount error. |
D27 |
| 344 |
Hard |
Internet access disabled. |
D27 |
| 906 |
Hard |
System Error. There is a problem with the host processing system. Call your helpdesk or operations support. |
D27 |
| 336 |
Hard |
Bad authorization code. The authorization code test failed. |
D27 |
| 542 |
Hard |
DUKPT: An error while processing the PIN block that is not related to the point-ofsale equipment. Contact the Help Desk for assistance. |
D27 |
| 525 |
Hard |
Debit/EBT network gateway cannot get through to the ISSUER. |
D27 |
| 601 |
Hard |
Invalid Batch Number |
D27 |
| 826 |
Hard |
Signature required |
D27 |
| 367 |
Hard |
Target embossed card entered and Transaction count entered do not match. |
D27 |
| 153 |
Hard |
Already redeemed |
D27 |
| 792 |
Hard |
See attendant. |
D27 |
| 350 |
Hard |
Account not in inactive state. (e.g. Response when enabling a physical card, when the physical card in not in an inactive state.) |
D27 |
| 923 |
Hard |
Request in progress |
D27 |
| 322 |
Hard |
Exceeded account reloads. The clerk/user/location was only permitted to reload some number of accounts. That number was exceeded. (See your Business Manager in order to extend this limit.) |
D27 |
| 346 |
Hard |
Invalid merchant key. The merchant key block provided is invalid. (e.g. The working key provided in an Assign Merchant Working Key transaction). |
D27 |
| 130 |
Hard |
Invalid terminal. |
D27 |
| 380 |
Hard |
Bulk activation error. |
D27 |
| 552 |
Hard |
Invalid Product |
D27 |
| 808 |
Hard |
Invalid location |
D27 |
| 339 |
Hard |
Transaction history not available. |
D27 |
| 729 |
Hard |
Hard Negative Info On File. |
D27 |
| 329 |
Hard |
Bad_repay_date. |
D27 |
| 604 |
Hard |
Close Not Valid |
D27 |
| 518 |
Hard |
Invalid account/date or sales date in future. |
D27 |
| 565 |
Hard |
Fuel price error |
D27 |
| 821 |
Hard |
Over chain daily velocity both |
D27 |
| 385 |
Hard |
Accepted but not yet processed. |
D27 |
| 557 |
Hard |
Invalid prompt entry |
D27 |
| 813 |
Hard |
Over merchant daily velocity count |
D27 |
| 348 |
Hard |
Invalid transaction source. The provided source (field EA) is not valid for this transaction. |
D27 |
| 940 |
Hard |
Error. |
D27 |
| 327 |
Hard |
Request not permitted by this account. |
D27 |
| 315 |
Hard |
Bad mag stripe. The mag stripe could not be parsed for account information |
D27 |
| 555 |
Hard |
Invalid Date/Time |
D27 |
| 811 |
Hard |
Over issuer velocity count |
D27 |
| 372 |
Hard |
Promo location restricted. |
D27 |
| 156 |
Hard |
Max number of recharges exceeded |
D27 |
| 803 |
Hard |
Not on file |
D27 |
| 353 |
Hard |
First Data Voice Services returns this response on Internet transactions where the client certificate is invalid. |
D27 |
| 721 |
Hard |
Invalid ZIP Code |
D27 |
| 944 |
Hard |
Invalid response |
D27 |
| 114 |
Hard |
Invalid account type |
D27 |
| 342 |
Hard |
Void of activation after account activity. |
D27 |
| 902 |
Hard |
Invalid transaction. This card or terminal is not permitted to perform this transaction, or the transaction type is invalid, or First Data is unable to route a refund request to the network. |
D27 |
| 332 |
Hard |
Account locked. |
D27 |
| 530 |
Hard |
The authorizing network has a problem decrypting the cryptogram in the request. |
D27 |
| 523 |
Hard |
Crypto box is offline. |
D27 |
| 568 |
Hard |
Over additive limit |
D27 |
| 824 |
Hard |
Over chain product velocity amount |
D27 |
| 501 |
Hard |
Date of Birth Error for Check Processing. |
D27 |
| 560 |
Hard |
Invalid Odometer |
D27 |
| 816 |
Hard |
Over merchant product velocity amount |
D27 |
| 320 |
Hard |
Invalid password. |
D27 |
| 109 |
Hard |
Invalid merchant. The merchant is not in the merchant database or the merchant is not permitted to use this particular card. |
D27 |
| 001 |
Hard |
Schema Validation Error |
D27 |
| 376 |
Hard |
Account status is void lock. |
D27 |
| 550 |
Hard |
Invalid Vehicle |
D27 |
| 806 |
Hard |
Authorization ID needed |
D27 |
| 359 |
Hard |
The terminal transaction number did not match (on a void or reversal). |
D27 |
| 151 |
Hard |
Activation failed |
D27 |
| 724 |
Hard |
Referred - Not Active |
D27 |
| 527 |
Hard |
Network Response indicates that Merchant ID/SE is invalid. |
D27 |
| 602 |
Hard |
No Open Batch |
D27 |
| 504 |
Hard |
Do not try again. |
D27 |
| 563 |
Hard |
Over fuel limit |
D27 |
| 819 |
Hard |
Over chain daily velocity count |
D27 |
| 383 |
Hard |
Store location zero not allowed. |
D27 |
| 345 |
Hard |
Invalid EAN. The EAN is not correc t for the provided account number. |
D27 |
| 908 |
Hard |
Transaction destination not found for routing. |
D27 |
| 337 |
Hard |
Too many transactions requested. |
D27 |
| 702 |
Hard |
EMV Key Download Error. |
D27 |
| 308 |
Hard |
Already active. The card is already active and does not need to be reactivated |
D27 |
| 381 |
Hard |
Bulk activation unattempted error |
D27 |
| 553 |
Hard |
Exceeds transaction total limit per product class. |
D27 |
| 809 |
Hard |
Over card velocity count |
D27 |
| 368 |
Hard |
No account link. |
D27 |
| 154 |
Hard |
Over monthly limit |
D27 |
| 801 |
Hard |
Over merchandise limit |
D27 |
| 351 |
Hard |
First Data Voice Services returns this response on Internet transactions where the interface input parameter is not valid. |
D27 |
| 924 |
Hard |
Limit check failed |
D27 |
| 323 |
Hard |
Password retry exceeded. The user account has been frozen because the user attempted access and was denied. Seek management assistance. |
D27 |
| 354 |
Hard |
Merchant not configured as International although the account requires it. (e.g. The account allows currency conversion but the merchant is not configured for International.) |
D27 |
| 349 |
Hard |
Account already linked. (e.g. Response when enabling a physical card, when the two provided accounts have already been linked together.) |
D27 |
| 941 |
Hard |
Invalid issuer. |
D27 |
| 340 |
Hard |
New password required. |
D27 |
| 740 |
Hard |
Totals Unavailable. |
D27 |
| 330 |
Hard |
Bad checksum. The checksum provided is incorrect. |
D27 |
| 519 |
Hard |
Invalid Effective Date. |
D27 |
| 566 |
Hard |
Y or N required |
D27 |
| 822 |
Hard |
Over chain product velocity count |
D27 |
| 403 |
Hard |
TransArmor Invalid Token or Account Number. |
D27 |
| 558 |
Hard |
Invalid Track 2 data |
D27 |
| 814 |
Hard |
Over merchant daily velocity amount |
D27 |
| 522 |
Soft |
Cash Back greater than total Transaction amount. |
D28 |
| 104 |
Soft |
Restricted card |
D29 |
| 727 |
Soft |
Refer – Call Authorization (Checks only). |
D30 |
| 105 |
Soft |
Call acquirer's security department |
D30 |
| 728 |
Soft |
Referred – Skip Trace Info. |
D30 |
| 107 |
Soft |
Call for authorization |
D30 |
| 102 |
Soft |
Suspected fraud |
D31 |
| 129 |
Soft |
Suspected counterfeit card |
D31 |
| 569 |
Soft |
Invalid user |
D33 |
| 150 |
Soft |
Invalid merchant set up |
D33 |
| 133 |
Soft |
The TPP ID was not found |
D34 |
