| 000 |
Good |
Approve |
A01 |
| 701 |
Good |
Approved EMV Key Load |
A01 |
| 785 |
Good |
No reason to decline |
A01 |
| 003 |
Good |
Approve VIP |
A01 |
| 703 |
Good |
Approved EMV Key Load, more key load data pending. |
A01 |
| 334 |
Good |
Already reversed. |
A03 |
| 002 |
Good |
Approve for partial amount. |
A05 |
| 100 |
Soft |
Do not honor |
D01 |
| 540 |
Soft |
Edit Honor. |
D01 |
| 500 |
Soft |
Decline. |
D01 |
| 514 |
Soft |
Do not try again – Applies to recurring authorizations only. There was security violation. |
D01 |
| 773 |
Soft |
Unsuccessful. |
D01 |
| 791 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must stop recurring payment requests. |
D01 |
| 515 |
Soft |
Declined. No term record on First Data system. |
D01 |
| 124 |
Soft |
Violation of law. |
D01 |
| 513 |
Soft |
Decline. Transaction not permitted to acquirer or terminal. |
D01 |
| 708 |
Soft |
Honor With Authentication. |
D01 |
| 790 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must not resubmit same transaction but may continue billing process in subsequent billing period. |
D01 |
| 911 |
Soft |
Card issuer timed out. |
D01 |
| 132 |
Hard |
Unmatched card expiry date. |
D02 |
| 116 |
Soft |
Not sufficient funds |
D03 |
| 521 |
Soft |
Enter lesser amount. |
D03 |
| 370 |
Hard |
Account on hold. |
D04 |
| 767 |
Hard |
Hard Capture; Pick Up. |
D04 |
| 704 |
Hard |
Pick Up Card. |
D04 |
| 373 |
Hard |
Invalid Card Account. |
D05 |
| 526 |
Hard |
Undefined Card – Debit/EBT network gateway cannot route card based on Merchant Entitlement |
D05 |
| 131 |
Hard |
Invalid account number. |
D05 |
| 506 |
Hard |
Invalid Checking Account Number. |
D05 |
| 118 |
Hard |
No card record. |
D05 |
| 302 |
Hard |
Account closed. The account was closed, probably because the account balance was $0.00. |
D06 |
| 304 |
Hard |
Inactive account. The account has not been activated by an approved location. |
D06 |
| 541 |
Hard |
No Savings Account. |
D06 |
| 303 |
Hard |
Unknown account. The account could not be located in the account table. |
D06 |
| 378 |
Hard |
Account is Purged. The Account record was purged from the database. |
D06 |
| 117 |
Soft |
Incorrect PIN. |
D07 |
| 517 |
Soft |
CVV2 Declined. |
D08 |
| 959 |
Soft |
CAV failed |
D08 |
| 954 |
Soft |
CCV failed. |
D08 |
| 958 |
Soft |
CCV2 failed |
D08 |
| 774 |
Soft |
Duplicate Reversal. |
D09 |
| 913 |
Soft |
Duplicate transaction. |
D09 |
| 772 |
Soft |
Duplicate Return. |
D09 |
| 776 |
Soft |
Duplicate Completion. |
D09 |
| 731 |
Hard |
Rejected Lost/Stolen Checks |
D10 |
| 208 |
Hard |
Lost card. |
D10 |
| 209 |
Hard |
Stolen card. |
D11 |
| 963 |
Soft |
Acquirer channel unavailable |
D12 |
| 512 |
Soft |
Service not allowed. |
D12 |
| 120 |
Soft |
Transaction not permitted to terminal. |
D12 |
| 402 |
Soft |
TransArmor Service Unavailable. |
D12 |
| 907 |
Soft |
Card issuer or switch inoperative |
D12 |
| 909 |
Soft |
System malfunction. |
D12 |
| 119 |
Soft |
Transaction not permitted to cardholder. |
D12 |
| 782 |
Soft |
Count Exceeds Limit. |
D15 |
| 121 |
Soft |
Exceeds withdrawal amount limit. |
D15 |
| 528 |
Soft |
Debit/EBT transaction count exceeds pre-determined limit in specified time/ Withdrawal limit exceeded. |
D15 |
| 554 |
Soft |
Over daily limit |
D15 |
| 123 |
Soft |
Exceeds withdrawal frequency limit. |
D15 |
| 509 |
Hard |
Do not try again – Applies to recurring authorizations only. The card has expired |
D16 |
| 511 |
Hard |
Try again later – Applies to recurring authorizations only. The card has expired. Get the new expiration date and try again |
D16 |
| 101 |
Hard |
Expired card. |
D16 |
| 510 |
Hard |
New Account Information – Applies to recurring authorizations only. The card has expired |
D16 |
| 516 |
Soft |
Please retry – Reasons for this error are one of the following: Format Error, Unable to route transaction, Switch or issuer unavailable, System Busy, Timeout |
D17 |
| 921 |
Soft |
Security H/W or S/W error - no action |
D17 |
| 508 |
Soft |
Try again later – Declined: Association‗s payment cancellation advice code provided. Applies to recurring authorizations only. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. |
D17 |
| 920 |
Soft |
Security H/W or S/W error - try again |
D17 |
| 505 |
Soft |
Please retry. |
D17 |
| 318 |
Soft |
Invalid amount. There was a problem with the amount field in the transaction format – more or less than min/max amounts specified in the promotion for that transaction. |
D18 |
| 110 |
Soft |
Invalid amount |
D18 |
| 771 |
Soft |
Amount Too Large. |
D18 |
| 106 |
Soft |
Allowable PIN tries exceeded |
D21 |
| 336 |
Hard |
Bad authorization code. The authorization code test failed. |
D27 |
| 724 |
Hard |
Referred - Not Active |
D27 |
| 824 |
Hard |
Over chain product velocity amount |
D27 |
| 502 |
Hard |
Invalid State Code. |
D27 |
| 941 |
Hard |
Invalid issuer. |
D27 |
| 367 |
Hard |
Target embossed card entered and Transaction count entered do not match. |
D27 |
| 556 |
Hard |
Exceeds quantity |
D27 |
| 803 |
Hard |
Not on file |
D27 |
| 519 |
Hard |
Invalid Effective Date. |
D27 |
| 942 |
Hard |
Customer cancellation |
D27 |
| 327 |
Hard |
Request not permitted by this account. |
D27 |
| 153 |
Hard |
Already redeemed |
D27 |
| 601 |
Hard |
Invalid Batch Number |
D27 |
| 382 |
Hard |
Bulk activation package amount error. |
D27 |
| 351 |
Hard |
First Data Voice Services returns this response on Internet transactions where the interface input parameter is not valid. |
D27 |
| 812 |
Hard |
Over issuer velocity amount |
D27 |
| 320 |
Hard |
Invalid password. |
D27 |
| 542 |
Hard |
DUKPT: An error while processing the PIN block that is not related to the point-ofsale equipment. Contact the Help Desk for assistance. |
D27 |
| 401 |
Hard |
Offer Processing Error |
D27 |
| 558 |
Hard |
Invalid Track 2 data |
D27 |
| 805 |
Hard |
Velocity exceeded |
D27 |
| 108 |
Hard |
Refer to issuer‘s special conditions |
D27 |
| 523 |
Hard |
Crypto box is offline. |
D27 |
| 338 |
Hard |
No transactions available/no more transactions available. There are no transactions for this account or there are no transactions as determined by the specified first transaction number. |
D27 |
| 792 |
Hard |
See attendant. |
D27 |
| 826 |
Hard |
Signature required |
D27 |
| 504 |
Hard |
Do not try again. |
D27 |
| 114 |
Hard |
Invalid account type |
D27 |
| 563 |
Hard |
Over fuel limit |
D27 |
| 372 |
Hard |
Promo location restricted. |
D27 |
| 369 |
Hard |
Invalid time zone. |
D27 |
| 343 |
Hard |
No phone service. Attempted a calling card transaction on an account which is not configured for calling card activity. |
D27 |
| 814 |
Hard |
Over merchant daily velocity amount |
D27 |
| 726 |
Hard |
Unable to Locate Record On File. |
D27 |
| 551 |
Hard |
Invalid Driver |
D27 |
| 329 |
Hard |
Bad_repay_date. |
D27 |
| 603 |
Hard |
Close Unavailable |
D27 |
| 819 |
Hard |
Over chain daily velocity count |
D27 |
| 384 |
Hard |
Account row locked. |
D27 |
| 904 |
Hard |
Format error. |
D27 |
| 353 |
Hard |
First Data Voice Services returns this response on Internet transactions where the client certificate is invalid. |
D27 |
| 345 |
Hard |
Invalid EAN. The EAN is not correc t for the provided account number. |
D27 |
| 560 |
Hard |
Invalid Odometer |
D27 |
| 807 |
Hard |
Over non-fuel limit |
D27 |
| 109 |
Hard |
Invalid merchant. The merchant is not in the merchant database or the merchant is not permitted to use this particular card. |
D27 |
| 308 |
Hard |
Already active. The card is already active and does not need to be reactivated |
D27 |
| 525 |
Hard |
Debit/EBT network gateway cannot get through to the ISSUER. |
D27 |
| 340 |
Hard |
New password required. |
D27 |
| 915 |
Hard |
Timeout Reversal not supported. Resend the original transaction. Do not retry the timeout reversal |
D27 |
| 565 |
Hard |
Fuel price error |
D27 |
| 375 |
Hard |
Bad Post Date. The Post Date is not a valid date. |
D27 |
| 357 |
Hard |
Currency conversion error. Internal CLGC system error. |
D27 |
| 816 |
Hard |
Over merchant product velocity amount |
D27 |
| 740 |
Hard |
Totals Unavailable. |
D27 |
| 553 |
Hard |
Exceeds transaction total limit per product class. |
D27 |
| 331 |
Hard |
Balance not available (denial). Due to an internal First Data Closed Loop Gift Card (CLGC) issue, information from this account could not be retrieved. |
D27 |
| 721 |
Hard |
Invalid ZIP Code |
D27 |
| 821 |
Hard |
Over chain daily velocity both |
D27 |
| 403 |
Hard |
TransArmor Invalid Token or Account Number. |
D27 |
| 908 |
Hard |
Transaction destination not found for routing. |
D27 |
| 567 |
Hard |
Over repair limit |
D27 |
| 377 |
Hard |
Already active and reloadable. |
D27 |
| 348 |
Hard |
Invalid transaction source. The provided source (field EA) is not valid for this transaction. |
D27 |
| 562 |
Hard |
Pay at pump not allowed |
D27 |
| 809 |
Hard |
Over card velocity count |
D27 |
| 346 |
Hard |
Invalid merchant key. The merchant key block provided is invalid. (e.g. The working key provided in an Assign Merchant Working Key transaction). |
D27 |
| 950 |
Hard |
Violation of business arrangement |
D27 |
| 315 |
Hard |
Bad mag stripe. The mag stripe could not be parsed for account information |
D27 |
| 529 |
Hard |
Resubmission of transaction violates debit/EBT network frequency. |
D27 |
| 155 |
Hard |
Recharge amount exceeded |
D27 |
| 342 |
Hard |
Void of activation after account activity. |
D27 |
| 322 |
Hard |
Exceeded account reloads. The clerk/user/location was only permitted to reload some number of accounts. That number was exceeded. (See your Business Manager in order to extend this limit.) |
D27 |
| 333 |
Hard |
No previous transaction. The void or reversal transaction could not be matched to a previous (original) transaction. In the case of a pre-auth redemption, the corresponding locking transaction could not be identified. |
D27 |
| 723 |
Hard |
Driver’s License or ID is Required |
D27 |
| 823 |
Hard |
Over chain product velocity both |
D27 |
| 501 |
Hard |
Date of Birth Error for Check Processing. |
D27 |
| 940 |
Hard |
Error. |
D27 |
| 360 |
Hard |
First Data Voice Services added a layer of validation that checks the data they receive from CLGC to make sure it is HTML friendly (i.e. no binary data). First Data Voice Services will return this response on Internet transactions if the check fails (th |
D27 |
| 555 |
Hard |
Invalid Date/Time |
D27 |
| 802 |
Hard |
Imprint card |
D27 |
| 518 |
Hard |
Invalid account/date or sales date in future. |
D27 |
| 924 |
Hard |
Limit check failed |
D27 |
| 326 |
Hard |
Incorrect transaction version or format number for POS transactions. |
D27 |
| 152 |
Hard |
Exceeds limit |
D27 |
| 381 |
Hard |
Bulk activation unattempted error |
D27 |
| 350 |
Hard |
Account not in inactive state. (e.g. Response when enabling a physical card, when the physical card in not in an inactive state.) |
D27 |
| 811 |
Hard |
Over issuer velocity count |
D27 |
| 356 |
Hard |
Request not International. Merchant configured to require currency information for each financial transaction, however none was sent. |
D27 |
| 319 |
Hard |
Invalid clerk. The clerk field was either missing, when required, or the content did not match the requirements |
D27 |
| 532 |
Hard |
The DUKPT Base Derivation key is missing or incorrect in the PIN pad, or PIN key synchronization error. |
D27 |
| 157 |
Hard |
Invalid entry |
D27 |
| 520 |
Hard |
Reversal Rejected. Do not try again. |
D27 |
| 337 |
Hard |
Too many transactions requested. |
D27 |
| 825 |
Hard |
No chain ID for chain merchant |
D27 |
| 503 |
Hard |
New Account Information. |
D27 |
| 368 |
Hard |
No account link. |
D27 |
| 557 |
Hard |
Invalid prompt entry |
D27 |
| 804 |
Hard |
Fuel only |
D27 |
| 001 |
Hard |
Schema Validation Error |
D27 |
| 321 |
Hard |
Invalid new password. The new password does not meet the minimum security criteria |
D27 |
| 702 |
Hard |
EMV Key Download Error. |
D27 |
| 550 |
Hard |
Invalid Vehicle |
D27 |
| 944 |
Hard |
Invalid response |
D27 |
| 328 |
Hard |
Request not permitted by this merchant location. |
D27 |
| 154 |
Hard |
Over monthly limit |
D27 |
| 602 |
Hard |
No Open Batch |
D27 |
| 818 |
Hard |
Over merchant product velocity both |
D27 |
| 383 |
Hard |
Store location zero not allowed. |
D27 |
| 902 |
Hard |
Invalid transaction. This card or terminal is not permitted to perform this transaction, or the transaction type is invalid, or First Data is unable to route a refund request to the network. |
D27 |
| 352 |
Hard |
First Data Voice Services returns this response on Internet transactions where they did not receive a response from CLGC. |
D27 |
| 813 |
Hard |
Over merchant daily velocity count |
D27 |
| 344 |
Hard |
Internet access disabled. |
D27 |
| 559 |
Hard |
Voyager ID problem |
D27 |
| 806 |
Hard |
Authorization ID needed |
D27 |
| 130 |
Hard |
Invalid terminal. |
D27 |
| 524 |
Hard |
Debit Switch unavailable Timeout Retry –Communications link to debit/EBT network gateway is down or responded with a "System Malfunction (96)" message |
D27 |
| 339 |
Hard |
Transaction history not available. |
D27 |
| 122 |
Hard |
Security violation |
D27 |
| 564 |
Hard |
Over cash limit |
D27 |
| 374 |
Hard |
Product code(s) restricted. |
D27 |
| 355 |
Hard |
Invalid currency. The provided currency is invalid. |
D27 |
| 815 |
Hard |
Over merchant daily velocity both |
D27 |
| 729 |
Hard |
Hard Negative Info On File. |
D27 |
| 552 |
Hard |
Invalid Product |
D27 |
| 330 |
Hard |
Bad checksum. The checksum provided is incorrect. |
D27 |
| 604 |
Hard |
Close Not Valid |
D27 |
| 820 |
Hard |
Over chain daily velocity amount |
D27 |
| 385 |
Hard |
Accepted but not yet processed. |
D27 |
| 906 |
Hard |
System Error. There is a problem with the host processing system. Call your helpdesk or operations support. |
D27 |
| 376 |
Hard |
Account status is void lock. |
D27 |
| 347 |
Hard |
Promotions for Internet virtual and physical cards do not match. When enabling a physical card to a virtual card, both must be from the same promotion. Cards for bulk activation request must be from the same promotion |
D27 |
| 561 |
Hard |
Invalid Restriction Code |
D27 |
| 808 |
Hard |
Invalid location |
D27 |
| 316 |
Hard |
Incorrect location. There was a problem with the merchant location. |
D27 |
| 311 |
Hard |
Not lost or stolen. |
D27 |
| 527 |
Hard |
Network Response indicates that Merchant ID/SE is invalid. |
D27 |
| 341 |
Hard |
Invalid status change. The status change requested (e.g. lost/stolen, freeze active card) cannot be performed. |
D27 |
| 566 |
Hard |
Y or N required |
D27 |
| 822 |
Hard |
Over chain product velocity count |
D27 |
| 404 |
Hard |
TransArmor Key Error. |
D27 |
| 914 |
Hard |
Void/Full Reversal requests in which the Original Authorization was not found. |
D27 |
| 359 |
Hard |
The terminal transaction number did not match (on a void or reversal). |
D27 |
| 817 |
Hard |
Over merchant product velocity count |
D27 |
| 775 |
Hard |
Subsystem Unavailable. |
D27 |
| 801 |
Hard |
Over merchandise limit |
D27 |
| 507 |
Hard |
New Account Information available. |
D27 |
| 332 |
Hard |
Account locked. |
D27 |
| 722 |
Hard |
Invalid value in the field |
D27 |
| 923 |
Hard |
Request in progress |
D27 |
| 323 |
Hard |
Password retry exceeded. The user account has been frozen because the user attempted access and was denied. Seek management assistance. |
D27 |
| 151 |
Hard |
Activation failed |
D27 |
| 568 |
Hard |
Over additive limit |
D27 |
| 380 |
Hard |
Bulk activation error. |
D27 |
| 349 |
Hard |
Account already linked. (e.g. Response when enabling a physical card, when the two provided accounts have already been linked together.) |
D27 |
| 810 |
Hard |
Over card velocity amount |
D27 |
| 354 |
Hard |
Merchant not configured as International although the account requires it. (e.g. The account allows currency conversion but the merchant is not configured for International.) |
D27 |
| 317 |
Hard |
Max balance exceeded. The transaction, if completed, would cause the account balance to be exceeded by the max_balance as specified in the promotion. Some merchants set the max_balance to a value twice the max transaction amount. |
D27 |
| 530 |
Hard |
The authorizing network has a problem decrypting the cryptogram in the request. |
D27 |
| 156 |
Hard |
Max number of recharges exceeded |
D27 |
| 522 |
Soft |
Cash Back greater than total Transaction amount. |
D28 |
| 104 |
Soft |
Restricted card |
D29 |
| 728 |
Soft |
Referred – Skip Trace Info. |
D30 |
| 105 |
Soft |
Call acquirer's security department |
D30 |
| 727 |
Soft |
Refer – Call Authorization (Checks only). |
D30 |
| 107 |
Soft |
Call for authorization |
D30 |
| 129 |
Soft |
Suspected counterfeit card |
D31 |
| 102 |
Soft |
Suspected fraud |
D31 |
| 150 |
Soft |
Invalid merchant set up |
D33 |
| 569 |
Soft |
Invalid user |
D33 |
| 133 |
Soft |
The TPP ID was not found |
D34 |
