| 000 |
Good |
Approve |
A01 |
| 701 |
Good |
Approved EMV Key Load |
A01 |
| 785 |
Good |
No reason to decline |
A01 |
| 003 |
Good |
Approve VIP |
A01 |
| 703 |
Good |
Approved EMV Key Load, more key load data pending. |
A01 |
| 334 |
Good |
Already reversed. |
A03 |
| 002 |
Good |
Approve for partial amount. |
A05 |
| 911 |
Soft |
Card issuer timed out. |
D01 |
| 100 |
Soft |
Do not honor |
D01 |
| 500 |
Soft |
Decline. |
D01 |
| 540 |
Soft |
Edit Honor. |
D01 |
| 514 |
Soft |
Do not try again – Applies to recurring authorizations only. There was security violation. |
D01 |
| 773 |
Soft |
Unsuccessful. |
D01 |
| 791 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must stop recurring payment requests. |
D01 |
| 124 |
Soft |
Violation of law. |
D01 |
| 515 |
Soft |
Declined. No term record on First Data system. |
D01 |
| 513 |
Soft |
Decline. Transaction not permitted to acquirer or terminal. |
D01 |
| 708 |
Soft |
Honor With Authentication. |
D01 |
| 790 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must not resubmit same transaction but may continue billing process in subsequent billing period. |
D01 |
| 132 |
Hard |
Unmatched card expiry date. |
D02 |
| 116 |
Soft |
Not sufficient funds |
D03 |
| 521 |
Soft |
Enter lesser amount. |
D03 |
| 370 |
Hard |
Account on hold. |
D04 |
| 767 |
Hard |
Hard Capture; Pick Up. |
D04 |
| 704 |
Hard |
Pick Up Card. |
D04 |
| 118 |
Hard |
No card record. |
D05 |
| 373 |
Hard |
Invalid Card Account. |
D05 |
| 526 |
Hard |
Undefined Card – Debit/EBT network gateway cannot route card based on Merchant Entitlement |
D05 |
| 131 |
Hard |
Invalid account number. |
D05 |
| 506 |
Hard |
Invalid Checking Account Number. |
D05 |
| 541 |
Hard |
No Savings Account. |
D06 |
| 303 |
Hard |
Unknown account. The account could not be located in the account table. |
D06 |
| 378 |
Hard |
Account is Purged. The Account record was purged from the database. |
D06 |
| 302 |
Hard |
Account closed. The account was closed, probably because the account balance was $0.00. |
D06 |
| 304 |
Hard |
Inactive account. The account has not been activated by an approved location. |
D06 |
| 117 |
Soft |
Incorrect PIN. |
D07 |
| 958 |
Soft |
CCV2 failed |
D08 |
| 517 |
Soft |
CVV2 Declined. |
D08 |
| 959 |
Soft |
CAV failed |
D08 |
| 954 |
Soft |
CCV failed. |
D08 |
| 913 |
Soft |
Duplicate transaction. |
D09 |
| 772 |
Soft |
Duplicate Return. |
D09 |
| 776 |
Soft |
Duplicate Completion. |
D09 |
| 774 |
Soft |
Duplicate Reversal. |
D09 |
| 208 |
Hard |
Lost card. |
D10 |
| 731 |
Hard |
Rejected Lost/Stolen Checks |
D10 |
| 209 |
Hard |
Stolen card. |
D11 |
| 402 |
Soft |
TransArmor Service Unavailable. |
D12 |
| 909 |
Soft |
System malfunction. |
D12 |
| 963 |
Soft |
Acquirer channel unavailable |
D12 |
| 120 |
Soft |
Transaction not permitted to terminal. |
D12 |
| 512 |
Soft |
Service not allowed. |
D12 |
| 119 |
Soft |
Transaction not permitted to cardholder. |
D12 |
| 907 |
Soft |
Card issuer or switch inoperative |
D12 |
| 554 |
Soft |
Over daily limit |
D15 |
| 123 |
Soft |
Exceeds withdrawal frequency limit. |
D15 |
| 782 |
Soft |
Count Exceeds Limit. |
D15 |
| 121 |
Soft |
Exceeds withdrawal amount limit. |
D15 |
| 528 |
Soft |
Debit/EBT transaction count exceeds pre-determined limit in specified time/ Withdrawal limit exceeded. |
D15 |
| 510 |
Hard |
New Account Information – Applies to recurring authorizations only. The card has expired |
D16 |
| 509 |
Hard |
Do not try again – Applies to recurring authorizations only. The card has expired |
D16 |
| 511 |
Hard |
Try again later – Applies to recurring authorizations only. The card has expired. Get the new expiration date and try again |
D16 |
| 101 |
Hard |
Expired card. |
D16 |
| 505 |
Soft |
Please retry. |
D17 |
| 516 |
Soft |
Please retry – Reasons for this error are one of the following: Format Error, Unable to route transaction, Switch or issuer unavailable, System Busy, Timeout |
D17 |
| 921 |
Soft |
Security H/W or S/W error - no action |
D17 |
| 508 |
Soft |
Try again later – Declined: Association‗s payment cancellation advice code provided. Applies to recurring authorizations only. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. |
D17 |
| 920 |
Soft |
Security H/W or S/W error - try again |
D17 |
| 771 |
Soft |
Amount Too Large. |
D18 |
| 318 |
Soft |
Invalid amount. There was a problem with the amount field in the transaction format – more or less than min/max amounts specified in the promotion for that transaction. |
D18 |
| 110 |
Soft |
Invalid amount |
D18 |
| 106 |
Soft |
Allowable PIN tries exceeded |
D21 |
| 321 |
Hard |
Invalid new password. The new password does not meet the minimum security criteria |
D27 |
| 940 |
Hard |
Error. |
D27 |
| 376 |
Hard |
Account status is void lock. |
D27 |
| 817 |
Hard |
Over merchant product velocity count |
D27 |
| 354 |
Hard |
Merchant not configured as International although the account requires it. (e.g. The account allows currency conversion but the merchant is not configured for International.) |
D27 |
| 801 |
Hard |
Over merchandise limit |
D27 |
| 368 |
Hard |
No account link. |
D27 |
| 518 |
Hard |
Invalid account/date or sales date in future. |
D27 |
| 328 |
Hard |
Request not permitted by this merchant location. |
D27 |
| 722 |
Hard |
Invalid value in the field |
D27 |
| 822 |
Hard |
Over chain product velocity count |
D27 |
| 152 |
Hard |
Exceeds limit |
D27 |
| 404 |
Hard |
TransArmor Key Error. |
D27 |
| 130 |
Hard |
Invalid terminal. |
D27 |
| 810 |
Hard |
Over card velocity amount |
D27 |
| 156 |
Hard |
Max number of recharges exceeded |
D27 |
| 532 |
Hard |
The DUKPT Base Derivation key is missing or incorrect in the PIN pad, or PIN key synchronization error. |
D27 |
| 352 |
Hard |
First Data Voice Services returns this response on Internet transactions where they did not receive a response from CLGC. |
D27 |
| 339 |
Hard |
Transaction history not available. |
D27 |
| 923 |
Hard |
Request in progress |
D27 |
| 568 |
Hard |
Over additive limit |
D27 |
| 824 |
Hard |
Over chain product velocity amount |
D27 |
| 380 |
Hard |
Bulk activation error. |
D27 |
| 556 |
Hard |
Exceeds quantity |
D27 |
| 803 |
Hard |
Not on file |
D27 |
| 520 |
Hard |
Reversal Rejected. Do not try again. |
D27 |
| 344 |
Hard |
Internet access disabled. |
D27 |
| 330 |
Hard |
Bad checksum. The checksum provided is incorrect. |
D27 |
| 724 |
Hard |
Referred - Not Active |
D27 |
| 942 |
Hard |
Customer cancellation |
D27 |
| 601 |
Hard |
Invalid Batch Number |
D27 |
| 154 |
Hard |
Over monthly limit |
D27 |
| 502 |
Hard |
Invalid State Code. |
D27 |
| 311 |
Hard |
Not lost or stolen. |
D27 |
| 902 |
Hard |
Invalid transaction. This card or terminal is not permitted to perform this transaction, or the transaction type is invalid, or First Data is unable to route a refund request to the network. |
D27 |
| 812 |
Hard |
Over issuer velocity amount |
D27 |
| 401 |
Hard |
Offer Processing Error |
D27 |
| 702 |
Hard |
EMV Key Download Error. |
D27 |
| 355 |
Hard |
Invalid currency. The provided currency is invalid. |
D27 |
| 341 |
Hard |
Invalid status change. The status change requested (e.g. lost/stolen, freeze active card) cannot be performed. |
D27 |
| 524 |
Hard |
Debit Switch unavailable Timeout Retry –Communications link to debit/EBT network gateway is down or responded with a "System Malfunction (96)" message |
D27 |
| 347 |
Hard |
Promotions for Internet virtual and physical cards do not match. When enabling a physical card to a virtual card, both must be from the same promotion. Cards for bulk activation request must be from the same promotion |
D27 |
| 332 |
Hard |
Account locked. |
D27 |
| 792 |
Hard |
See attendant. |
D27 |
| 826 |
Hard |
Signature required |
D27 |
| 563 |
Hard |
Over fuel limit |
D27 |
| 122 |
Hard |
Security violation |
D27 |
| 382 |
Hard |
Bulk activation package amount error. |
D27 |
| 558 |
Hard |
Invalid Track 2 data |
D27 |
| 805 |
Hard |
Velocity exceeded |
D27 |
| 729 |
Hard |
Hard Negative Info On File. |
D27 |
| 359 |
Hard |
The terminal transaction number did not match (on a void or reversal). |
D27 |
| 323 |
Hard |
Password retry exceeded. The user account has been frozen because the user attempted access and was denied. Seek management assistance. |
D27 |
| 603 |
Hard |
Close Unavailable |
D27 |
| 819 |
Hard |
Over chain daily velocity count |
D27 |
| 504 |
Hard |
Do not try again. |
D27 |
| 317 |
Hard |
Max balance exceeded. The transaction, if completed, would cause the account balance to be exceeded by the max_balance as specified in the promotion. Some merchants set the max_balance to a value twice the max transaction amount. |
D27 |
| 906 |
Hard |
System Error. There is a problem with the host processing system. Call your helpdesk or operations support. |
D27 |
| 372 |
Hard |
Promo location restricted. |
D27 |
| 814 |
Hard |
Over merchant daily velocity amount |
D27 |
| 109 |
Hard |
Invalid merchant. The merchant is not in the merchant database or the merchant is not permitted to use this particular card. |
D27 |
| 551 |
Hard |
Invalid Driver |
D27 |
| 560 |
Hard |
Invalid Odometer |
D27 |
| 807 |
Hard |
Over non-fuel limit |
D27 |
| 527 |
Hard |
Network Response indicates that Merchant ID/SE is invalid. |
D27 |
| 349 |
Hard |
Account already linked. (e.g. Response when enabling a physical card, when the two provided accounts have already been linked together.) |
D27 |
| 336 |
Hard |
Bad authorization code. The authorization code test failed. |
D27 |
| 915 |
Hard |
Timeout Reversal not supported. Resend the original transaction. Do not retry the timeout reversal |
D27 |
| 565 |
Hard |
Fuel price error |
D27 |
| 384 |
Hard |
Account row locked. |
D27 |
| 816 |
Hard |
Over merchant product velocity amount |
D27 |
| 346 |
Hard |
Invalid merchant key. The merchant key block provided is invalid. (e.g. The working key provided in an Assign Merchant Working Key transaction). |
D27 |
| 553 |
Hard |
Exceeds transaction total limit per product class. |
D27 |
| 775 |
Hard |
Subsystem Unavailable. |
D27 |
| 367 |
Hard |
Target embossed card entered and Transaction count entered do not match. |
D27 |
| 507 |
Hard |
New Account Information available. |
D27 |
| 327 |
Hard |
Request not permitted by this account. |
D27 |
| 721 |
Hard |
Invalid ZIP Code |
D27 |
| 821 |
Hard |
Over chain daily velocity both |
D27 |
| 320 |
Hard |
Invalid password. |
D27 |
| 914 |
Hard |
Void/Full Reversal requests in which the Original Authorization was not found. |
D27 |
| 375 |
Hard |
Bad Post Date. The Post Date is not a valid date. |
D27 |
| 108 |
Hard |
Refer to issuer‘s special conditions |
D27 |
| 562 |
Hard |
Pay at pump not allowed |
D27 |
| 809 |
Hard |
Over card velocity count |
D27 |
| 950 |
Hard |
Violation of business arrangement |
D27 |
| 155 |
Hard |
Recharge amount exceeded |
D27 |
| 530 |
Hard |
The authorizing network has a problem decrypting the cryptogram in the request. |
D27 |
| 351 |
Hard |
First Data Voice Services returns this response on Internet transactions where the interface input parameter is not valid. |
D27 |
| 338 |
Hard |
No transactions available/no more transactions available. There are no transactions for this account or there are no transactions as determined by the specified first transaction number. |
D27 |
| 567 |
Hard |
Over repair limit |
D27 |
| 151 |
Hard |
Activation failed |
D27 |
| 403 |
Hard |
TransArmor Invalid Token or Account Number. |
D27 |
| 941 |
Hard |
Invalid issuer. |
D27 |
| 377 |
Hard |
Already active and reloadable. |
D27 |
| 356 |
Hard |
Request not International. Merchant configured to require currency information for each financial transaction, however none was sent. |
D27 |
| 555 |
Hard |
Invalid Date/Time |
D27 |
| 802 |
Hard |
Imprint card |
D27 |
| 369 |
Hard |
Invalid time zone. |
D27 |
| 519 |
Hard |
Invalid Effective Date. |
D27 |
| 343 |
Hard |
No phone service. Attempted a calling card transaction on an account which is not configured for calling card activity. |
D27 |
| 329 |
Hard |
Bad_repay_date. |
D27 |
| 723 |
Hard |
Driver’s License or ID is Required |
D27 |
| 823 |
Hard |
Over chain product velocity both |
D27 |
| 153 |
Hard |
Already redeemed |
D27 |
| 501 |
Hard |
Date of Birth Error for Check Processing. |
D27 |
| 308 |
Hard |
Already active. The card is already active and does not need to be reactivated |
D27 |
| 811 |
Hard |
Over issuer velocity count |
D27 |
| 157 |
Hard |
Invalid entry |
D27 |
| 542 |
Hard |
DUKPT: An error while processing the PIN block that is not related to the point-ofsale equipment. Contact the Help Desk for assistance. |
D27 |
| 353 |
Hard |
First Data Voice Services returns this response on Internet transactions where the client certificate is invalid. |
D27 |
| 340 |
Hard |
New password required. |
D27 |
| 924 |
Hard |
Limit check failed |
D27 |
| 825 |
Hard |
No chain ID for chain merchant |
D27 |
| 114 |
Hard |
Invalid account type |
D27 |
| 381 |
Hard |
Bulk activation unattempted error |
D27 |
| 557 |
Hard |
Invalid prompt entry |
D27 |
| 804 |
Hard |
Fuel only |
D27 |
| 523 |
Hard |
Crypto box is offline. |
D27 |
| 345 |
Hard |
Invalid EAN. The EAN is not correc t for the provided account number. |
D27 |
| 331 |
Hard |
Balance not available (denial). Due to an internal First Data Closed Loop Gift Card (CLGC) issue, information from this account could not be retrieved. |
D27 |
| 357 |
Hard |
Currency conversion error. Internal CLGC system error. |
D27 |
| 342 |
Hard |
Void of activation after account activity. |
D27 |
| 322 |
Hard |
Exceeded account reloads. The clerk/user/location was only permitted to reload some number of accounts. That number was exceeded. (See your Business Manager in order to extend this limit.) |
D27 |
| 944 |
Hard |
Invalid response |
D27 |
| 602 |
Hard |
No Open Batch |
D27 |
| 818 |
Hard |
Over merchant product velocity both |
D27 |
| 503 |
Hard |
New Account Information. |
D27 |
| 315 |
Hard |
Bad mag stripe. The mag stripe could not be parsed for account information |
D27 |
| 904 |
Hard |
Format error. |
D27 |
| 813 |
Hard |
Over merchant daily velocity count |
D27 |
| 550 |
Hard |
Invalid Vehicle |
D27 |
| 726 |
Hard |
Unable to Locate Record On File. |
D27 |
| 525 |
Hard |
Debit/EBT network gateway cannot get through to the ISSUER. |
D27 |
| 348 |
Hard |
Invalid transaction source. The provided source (field EA) is not valid for this transaction. |
D27 |
| 333 |
Hard |
No previous transaction. The void or reversal transaction could not be matched to a previous (original) transaction. In the case of a pre-auth redemption, the corresponding locking transaction could not be identified. |
D27 |
| 564 |
Hard |
Over cash limit |
D27 |
| 383 |
Hard |
Store location zero not allowed. |
D27 |
| 559 |
Hard |
Voyager ID problem |
D27 |
| 806 |
Hard |
Authorization ID needed |
D27 |
| 316 |
Hard |
Incorrect location. There was a problem with the merchant location. |
D27 |
| 552 |
Hard |
Invalid Product |
D27 |
| 740 |
Hard |
Totals Unavailable. |
D27 |
| 360 |
Hard |
First Data Voice Services added a layer of validation that checks the data they receive from CLGC to make sure it is HTML friendly (i.e. no binary data). First Data Voice Services will return this response on Internet transactions if the check fails (th |
D27 |
| 326 |
Hard |
Incorrect transaction version or format number for POS transactions. |
D27 |
| 604 |
Hard |
Close Not Valid |
D27 |
| 820 |
Hard |
Over chain daily velocity amount |
D27 |
| 319 |
Hard |
Invalid clerk. The clerk field was either missing, when required, or the content did not match the requirements |
D27 |
| 908 |
Hard |
Transaction destination not found for routing. |
D27 |
| 374 |
Hard |
Product code(s) restricted. |
D27 |
| 815 |
Hard |
Over merchant daily velocity both |
D27 |
| 561 |
Hard |
Invalid Restriction Code |
D27 |
| 808 |
Hard |
Invalid location |
D27 |
| 529 |
Hard |
Resubmission of transaction violates debit/EBT network frequency. |
D27 |
| 350 |
Hard |
Account not in inactive state. (e.g. Response when enabling a physical card, when the physical card in not in an inactive state.) |
D27 |
| 337 |
Hard |
Too many transactions requested. |
D27 |
| 566 |
Hard |
Y or N required |
D27 |
| 385 |
Hard |
Accepted but not yet processed. |
D27 |
| 001 |
Hard |
Schema Validation Error |
D27 |
| 522 |
Soft |
Cash Back greater than total Transaction amount. |
D28 |
| 104 |
Soft |
Restricted card |
D29 |
| 107 |
Soft |
Call for authorization |
D30 |
| 728 |
Soft |
Referred – Skip Trace Info. |
D30 |
| 105 |
Soft |
Call acquirer's security department |
D30 |
| 727 |
Soft |
Refer – Call Authorization (Checks only). |
D30 |
| 102 |
Soft |
Suspected fraud |
D31 |
| 129 |
Soft |
Suspected counterfeit card |
D31 |
| 569 |
Soft |
Invalid user |
D33 |
| 150 |
Soft |
Invalid merchant set up |
D33 |
| 133 |
Soft |
The TPP ID was not found |
D34 |
