| 000 |
Good |
Approve |
A01 |
| 701 |
Good |
Approved EMV Key Load |
A01 |
| 785 |
Good |
No reason to decline |
A01 |
| 003 |
Good |
Approve VIP |
A01 |
| 703 |
Good |
Approved EMV Key Load, more key load data pending. |
A01 |
| 334 |
Good |
Already reversed. |
A03 |
| 002 |
Good |
Approve for partial amount. |
A05 |
| 100 |
Soft |
Do not honor |
D01 |
| 773 |
Soft |
Unsuccessful. |
D01 |
| 500 |
Soft |
Decline. |
D01 |
| 791 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must stop recurring payment requests. |
D01 |
| 514 |
Soft |
Do not try again – Applies to recurring authorizations only. There was security violation. |
D01 |
| 515 |
Soft |
Declined. No term record on First Data system. |
D01 |
| 708 |
Soft |
Honor With Authentication. |
D01 |
| 124 |
Soft |
Violation of law. |
D01 |
| 790 |
Soft |
Not approved. Used only in Visa bill/recurring payment. Merchant must not resubmit same transaction but may continue billing process in subsequent billing period. |
D01 |
| 513 |
Soft |
Decline. Transaction not permitted to acquirer or terminal. |
D01 |
| 911 |
Soft |
Card issuer timed out. |
D01 |
| 540 |
Soft |
Edit Honor. |
D01 |
| 132 |
Hard |
Unmatched card expiry date. |
D02 |
| 521 |
Soft |
Enter lesser amount. |
D03 |
| 116 |
Soft |
Not sufficient funds |
D03 |
| 370 |
Hard |
Account on hold. |
D04 |
| 767 |
Hard |
Hard Capture; Pick Up. |
D04 |
| 704 |
Hard |
Pick Up Card. |
D04 |
| 131 |
Hard |
Invalid account number. |
D05 |
| 506 |
Hard |
Invalid Checking Account Number. |
D05 |
| 118 |
Hard |
No card record. |
D05 |
| 526 |
Hard |
Undefined Card – Debit/EBT network gateway cannot route card based on Merchant Entitlement |
D05 |
| 373 |
Hard |
Invalid Card Account. |
D05 |
| 378 |
Hard |
Account is Purged. The Account record was purged from the database. |
D06 |
| 302 |
Hard |
Account closed. The account was closed, probably because the account balance was $0.00. |
D06 |
| 304 |
Hard |
Inactive account. The account has not been activated by an approved location. |
D06 |
| 541 |
Hard |
No Savings Account. |
D06 |
| 303 |
Hard |
Unknown account. The account could not be located in the account table. |
D06 |
| 117 |
Soft |
Incorrect PIN. |
D07 |
| 954 |
Soft |
CCV failed. |
D08 |
| 959 |
Soft |
CAV failed |
D08 |
| 517 |
Soft |
CVV2 Declined. |
D08 |
| 958 |
Soft |
CCV2 failed |
D08 |
| 774 |
Soft |
Duplicate Reversal. |
D09 |
| 913 |
Soft |
Duplicate transaction. |
D09 |
| 772 |
Soft |
Duplicate Return. |
D09 |
| 776 |
Soft |
Duplicate Completion. |
D09 |
| 208 |
Hard |
Lost card. |
D10 |
| 731 |
Hard |
Rejected Lost/Stolen Checks |
D10 |
| 209 |
Hard |
Stolen card. |
D11 |
| 909 |
Soft |
System malfunction. |
D12 |
| 119 |
Soft |
Transaction not permitted to cardholder. |
D12 |
| 512 |
Soft |
Service not allowed. |
D12 |
| 120 |
Soft |
Transaction not permitted to terminal. |
D12 |
| 907 |
Soft |
Card issuer or switch inoperative |
D12 |
| 402 |
Soft |
TransArmor Service Unavailable. |
D12 |
| 963 |
Soft |
Acquirer channel unavailable |
D12 |
| 123 |
Soft |
Exceeds withdrawal frequency limit. |
D15 |
| 782 |
Soft |
Count Exceeds Limit. |
D15 |
| 554 |
Soft |
Over daily limit |
D15 |
| 121 |
Soft |
Exceeds withdrawal amount limit. |
D15 |
| 528 |
Soft |
Debit/EBT transaction count exceeds pre-determined limit in specified time/ Withdrawal limit exceeded. |
D15 |
| 509 |
Hard |
Do not try again – Applies to recurring authorizations only. The card has expired |
D16 |
| 511 |
Hard |
Try again later – Applies to recurring authorizations only. The card has expired. Get the new expiration date and try again |
D16 |
| 101 |
Hard |
Expired card. |
D16 |
| 510 |
Hard |
New Account Information – Applies to recurring authorizations only. The card has expired |
D16 |
| 505 |
Soft |
Please retry. |
D17 |
| 516 |
Soft |
Please retry – Reasons for this error are one of the following: Format Error, Unable to route transaction, Switch or issuer unavailable, System Busy, Timeout |
D17 |
| 921 |
Soft |
Security H/W or S/W error - no action |
D17 |
| 508 |
Soft |
Try again later – Declined: Association‗s payment cancellation advice code provided. Applies to recurring authorizations only. These are examples of what may have occurred: the account is over the credit limit try again in 72 hours. |
D17 |
| 920 |
Soft |
Security H/W or S/W error - try again |
D17 |
| 318 |
Soft |
Invalid amount. There was a problem with the amount field in the transaction format – more or less than min/max amounts specified in the promotion for that transaction. |
D18 |
| 110 |
Soft |
Invalid amount |
D18 |
| 771 |
Soft |
Amount Too Large. |
D18 |
| 106 |
Soft |
Allowable PIN tries exceeded |
D21 |
| 722 |
Hard |
Invalid value in the field |
D27 |
| 562 |
Hard |
Pay at pump not allowed |
D27 |
| 374 |
Hard |
Product code(s) restricted. |
D27 |
| 822 |
Hard |
Over chain product velocity count |
D27 |
| 529 |
Hard |
Resubmission of transaction violates debit/EBT network frequency. |
D27 |
| 155 |
Hard |
Recharge amount exceeded |
D27 |
| 360 |
Hard |
First Data Voice Services added a layer of validation that checks the data they receive from CLGC to make sure it is HTML friendly (i.e. no binary data). First Data Voice Services will return this response on Internet transactions if the check fails (th |
D27 |
| 817 |
Hard |
Over merchant product velocity count |
D27 |
| 801 |
Hard |
Over merchandise limit |
D27 |
| 329 |
Hard |
Bad_repay_date. |
D27 |
| 340 |
Hard |
New password required. |
D27 |
| 385 |
Hard |
Accepted but not yet processed. |
D27 |
| 923 |
Hard |
Request in progress |
D27 |
| 568 |
Hard |
Over additive limit |
D27 |
| 555 |
Hard |
Invalid Date/Time |
D27 |
| 518 |
Hard |
Invalid account/date or sales date in future. |
D27 |
| 308 |
Hard |
Already active. The card is already active and does not need to be reactivated |
D27 |
| 350 |
Hard |
Account not in inactive state. (e.g. Response when enabling a physical card, when the physical card in not in an inactive state.) |
D27 |
| 810 |
Hard |
Over card velocity amount |
D27 |
| 940 |
Hard |
Error. |
D27 |
| 152 |
Hard |
Exceeds limit |
D27 |
| 803 |
Hard |
Not on file |
D27 |
| 331 |
Hard |
Balance not available (denial). Due to an internal First Data Closed Loop Gift Card (CLGC) issue, information from this account could not be retrieved. |
D27 |
| 724 |
Hard |
Referred - Not Active |
D27 |
| 376 |
Hard |
Account status is void lock. |
D27 |
| 824 |
Hard |
Over chain product velocity amount |
D27 |
| 532 |
Hard |
The DUKPT Base Derivation key is missing or incorrect in the PIN pad, or PIN key synchronization error. |
D27 |
| 157 |
Hard |
Invalid entry |
D27 |
| 368 |
Hard |
No account link. |
D27 |
| 352 |
Hard |
First Data Voice Services returns this response on Internet transactions where they did not receive a response from CLGC. |
D27 |
| 812 |
Hard |
Over issuer velocity amount |
D27 |
| 342 |
Hard |
Void of activation after account activity. |
D27 |
| 322 |
Hard |
Exceeded account reloads. The clerk/user/location was only permitted to reload some number of accounts. That number was exceeded. (See your Business Manager in order to extend this limit.) |
D27 |
| 404 |
Hard |
TransArmor Key Error. |
D27 |
| 942 |
Hard |
Customer cancellation |
D27 |
| 601 |
Hard |
Invalid Batch Number |
D27 |
| 557 |
Hard |
Invalid prompt entry |
D27 |
| 520 |
Hard |
Reversal Rejected. Do not try again. |
D27 |
| 315 |
Hard |
Bad mag stripe. The mag stripe could not be parsed for account information |
D27 |
| 109 |
Hard |
Invalid merchant. The merchant is not in the merchant database or the merchant is not permitted to use this particular card. |
D27 |
| 154 |
Hard |
Over monthly limit |
D27 |
| 344 |
Hard |
Internet access disabled. |
D27 |
| 805 |
Hard |
Velocity exceeded |
D27 |
| 902 |
Hard |
Invalid transaction. This card or terminal is not permitted to perform this transaction, or the transaction type is invalid, or First Data is unable to route a refund request to the network. |
D27 |
| 950 |
Hard |
Violation of business arrangement |
D27 |
| 333 |
Hard |
No previous transaction. The void or reversal transaction could not be matched to a previous (original) transaction. In the case of a pre-auth redemption, the corresponding locking transaction could not be identified. |
D27 |
| 792 |
Hard |
See attendant. |
D27 |
| 380 |
Hard |
Bulk activation error. |
D27 |
| 826 |
Hard |
Signature required |
D27 |
| 702 |
Hard |
EMV Key Download Error. |
D27 |
| 563 |
Hard |
Over fuel limit |
D27 |
| 550 |
Hard |
Invalid Vehicle |
D27 |
| 319 |
Hard |
Invalid clerk. The clerk field was either missing, when required, or the content did not match the requirements |
D27 |
| 355 |
Hard |
Invalid currency. The provided currency is invalid. |
D27 |
| 814 |
Hard |
Over merchant daily velocity amount |
D27 |
| 122 |
Hard |
Security violation |
D27 |
| 326 |
Hard |
Incorrect transaction version or format number for POS transactions. |
D27 |
| 502 |
Hard |
Invalid State Code. |
D27 |
| 603 |
Hard |
Close Unavailable |
D27 |
| 559 |
Hard |
Voyager ID problem |
D27 |
| 819 |
Hard |
Over chain daily velocity count |
D27 |
| 524 |
Hard |
Debit Switch unavailable Timeout Retry –Communications link to debit/EBT network gateway is down or responded with a "System Malfunction (96)" message |
D27 |
| 729 |
Hard |
Hard Negative Info On File. |
D27 |
| 565 |
Hard |
Fuel price error |
D27 |
| 552 |
Hard |
Invalid Product |
D27 |
| 001 |
Hard |
Schema Validation Error |
D27 |
| 346 |
Hard |
Invalid merchant key. The merchant key block provided is invalid. (e.g. The working key provided in an Assign Merchant Working Key transaction). |
D27 |
| 347 |
Hard |
Promotions for Internet virtual and physical cards do not match. When enabling a physical card to a virtual card, both must be from the same promotion. Cards for bulk activation request must be from the same promotion |
D27 |
| 807 |
Hard |
Over non-fuel limit |
D27 |
| 906 |
Hard |
System Error. There is a problem with the host processing system. Call your helpdesk or operations support. |
D27 |
| 337 |
Hard |
Too many transactions requested. |
D27 |
| 382 |
Hard |
Bulk activation package amount error. |
D27 |
| 915 |
Hard |
Timeout Reversal not supported. Resend the original transaction. Do not retry the timeout reversal |
D27 |
| 721 |
Hard |
Invalid ZIP Code |
D27 |
| 561 |
Hard |
Invalid Restriction Code |
D27 |
| 372 |
Hard |
Promo location restricted. |
D27 |
| 821 |
Hard |
Over chain daily velocity both |
D27 |
| 527 |
Hard |
Network Response indicates that Merchant ID/SE is invalid. |
D27 |
| 321 |
Hard |
Invalid new password. The new password does not meet the minimum security criteria |
D27 |
| 359 |
Hard |
The terminal transaction number did not match (on a void or reversal). |
D27 |
| 816 |
Hard |
Over merchant product velocity amount |
D27 |
| 328 |
Hard |
Request not permitted by this merchant location. |
D27 |
| 504 |
Hard |
Do not try again. |
D27 |
| 384 |
Hard |
Account row locked. |
D27 |
| 775 |
Hard |
Subsystem Unavailable. |
D27 |
| 567 |
Hard |
Over repair limit |
D27 |
| 507 |
Hard |
New Account Information available. |
D27 |
| 130 |
Hard |
Invalid terminal. |
D27 |
| 356 |
Hard |
Request not International. Merchant configured to require currency information for each financial transaction, however none was sent. |
D27 |
| 349 |
Hard |
Account already linked. (e.g. Response when enabling a physical card, when the two provided accounts have already been linked together.) |
D27 |
| 809 |
Hard |
Over card velocity count |
D27 |
| 914 |
Hard |
Void/Full Reversal requests in which the Original Authorization was not found. |
D27 |
| 339 |
Hard |
Transaction history not available. |
D27 |
| 330 |
Hard |
Bad checksum. The checksum provided is incorrect. |
D27 |
| 723 |
Hard |
Driver’s License or ID is Required |
D27 |
| 375 |
Hard |
Bad Post Date. The Post Date is not a valid date. |
D27 |
| 823 |
Hard |
Over chain product velocity both |
D27 |
| 530 |
Hard |
The authorizing network has a problem decrypting the cryptogram in the request. |
D27 |
| 156 |
Hard |
Max number of recharges exceeded |
D27 |
| 367 |
Hard |
Target embossed card entered and Transaction count entered do not match. |
D27 |
| 151 |
Hard |
Activation failed |
D27 |
| 802 |
Hard |
Imprint card |
D27 |
| 941 |
Hard |
Invalid issuer. |
D27 |
| 341 |
Hard |
Invalid status change. The status change requested (e.g. lost/stolen, freeze active card) cannot be performed. |
D27 |
| 403 |
Hard |
TransArmor Invalid Token or Account Number. |
D27 |
| 924 |
Hard |
Limit check failed |
D27 |
| 556 |
Hard |
Exceeds quantity |
D27 |
| 519 |
Hard |
Invalid Effective Date. |
D27 |
| 311 |
Hard |
Not lost or stolen. |
D27 |
| 351 |
Hard |
First Data Voice Services returns this response on Internet transactions where the interface input parameter is not valid. |
D27 |
| 811 |
Hard |
Over issuer velocity count |
D27 |
| 153 |
Hard |
Already redeemed |
D27 |
| 343 |
Hard |
No phone service. Attempted a calling card transaction on an account which is not configured for calling card activity. |
D27 |
| 804 |
Hard |
Fuel only |
D27 |
| 332 |
Hard |
Account locked. |
D27 |
| 377 |
Hard |
Already active and reloadable. |
D27 |
| 825 |
Hard |
No chain ID for chain merchant |
D27 |
| 542 |
Hard |
DUKPT: An error while processing the PIN block that is not related to the point-ofsale equipment. Contact the Help Desk for assistance. |
D27 |
| 401 |
Hard |
Offer Processing Error |
D27 |
| 369 |
Hard |
Invalid time zone. |
D27 |
| 353 |
Hard |
First Data Voice Services returns this response on Internet transactions where the client certificate is invalid. |
D27 |
| 813 |
Hard |
Over merchant daily velocity count |
D27 |
| 114 |
Hard |
Invalid account type |
D27 |
| 323 |
Hard |
Password retry exceeded. The user account has been frozen because the user attempted access and was denied. Seek management assistance. |
D27 |
| 501 |
Hard |
Date of Birth Error for Check Processing. |
D27 |
| 944 |
Hard |
Invalid response |
D27 |
| 602 |
Hard |
No Open Batch |
D27 |
| 558 |
Hard |
Invalid Track 2 data |
D27 |
| 818 |
Hard |
Over merchant product velocity both |
D27 |
| 523 |
Hard |
Crypto box is offline. |
D27 |
| 317 |
Hard |
Max balance exceeded. The transaction, if completed, would cause the account balance to be exceeded by the max_balance as specified in the promotion. Some merchants set the max_balance to a value twice the max transaction amount. |
D27 |
| 316 |
Hard |
Incorrect location. There was a problem with the merchant location. |
D27 |
| 345 |
Hard |
Invalid EAN. The EAN is not correc t for the provided account number. |
D27 |
| 806 |
Hard |
Authorization ID needed |
D27 |
| 904 |
Hard |
Format error. |
D27 |
| 336 |
Hard |
Bad authorization code. The authorization code test failed. |
D27 |
| 381 |
Hard |
Bulk activation unattempted error |
D27 |
| 726 |
Hard |
Unable to Locate Record On File. |
D27 |
| 564 |
Hard |
Over cash limit |
D27 |
| 551 |
Hard |
Invalid Driver |
D27 |
| 820 |
Hard |
Over chain daily velocity amount |
D27 |
| 525 |
Hard |
Debit/EBT network gateway cannot get through to the ISSUER. |
D27 |
| 320 |
Hard |
Invalid password. |
D27 |
| 357 |
Hard |
Currency conversion error. Internal CLGC system error. |
D27 |
| 815 |
Hard |
Over merchant daily velocity both |
D27 |
| 327 |
Hard |
Request not permitted by this account. |
D27 |
| 503 |
Hard |
New Account Information. |
D27 |
| 604 |
Hard |
Close Not Valid |
D27 |
| 560 |
Hard |
Invalid Odometer |
D27 |
| 383 |
Hard |
Store location zero not allowed. |
D27 |
| 740 |
Hard |
Totals Unavailable. |
D27 |
| 566 |
Hard |
Y or N required |
D27 |
| 553 |
Hard |
Exceeds transaction total limit per product class. |
D27 |
| 108 |
Hard |
Refer to issuer‘s special conditions |
D27 |
| 354 |
Hard |
Merchant not configured as International although the account requires it. (e.g. The account allows currency conversion but the merchant is not configured for International.) |
D27 |
| 348 |
Hard |
Invalid transaction source. The provided source (field EA) is not valid for this transaction. |
D27 |
| 808 |
Hard |
Invalid location |
D27 |
| 908 |
Hard |
Transaction destination not found for routing. |
D27 |
| 338 |
Hard |
No transactions available/no more transactions available. There are no transactions for this account or there are no transactions as determined by the specified first transaction number. |
D27 |
| 522 |
Soft |
Cash Back greater than total Transaction amount. |
D28 |
| 104 |
Soft |
Restricted card |
D29 |
| 105 |
Soft |
Call acquirer's security department |
D30 |
| 727 |
Soft |
Refer – Call Authorization (Checks only). |
D30 |
| 107 |
Soft |
Call for authorization |
D30 |
| 728 |
Soft |
Referred – Skip Trace Info. |
D30 |
| 102 |
Soft |
Suspected fraud |
D31 |
| 129 |
Soft |
Suspected counterfeit card |
D31 |
| 150 |
Soft |
Invalid merchant set up |
D33 |
| 569 |
Soft |
Invalid user |
D33 |
| 133 |
Soft |
The TPP ID was not found |
D34 |
