Group: Customer Service & Collections

Provides access to report with cancellations by reason code generation options.

Provides access to generation options of a report that show due balance breakdown by age groups for a list of customers. Use this report to analyze age of debt on any overdue customer account.

Provides access to generation options of a report that show customer account default rates by merchant account.

Provides access to generation options of a report that show financial activity for a given merchant over the specified time period. The transactions are broken down by activity type (newly created, paid and waived) and by type of revenue (invoice, return fee (bank fee) and late fee (service fee)).

Provides access to generation options of a report that show breakdown of agent`s collections effort. Use this report to analyze performance (in terms of money collected) of a collections agent.

Provides access to generation options of a report that show new collections details.

Provides access to generation options of a report that show collected payments analysis.