Type:    

Description: General information about technical and Merchant support.

Tabs:

My Tickets	view
New Ticket	view

Items:

Support Modify

Includes general information about technical and merchant support.

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Close

Closes the form without saving any changes.

Merchant Support

Includes contact information of the merchant support to be used to discuss any processing issues.

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Hours

Merchant support working hours.

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Phone

Merchant support contact phone.

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Fax

Fax number assosiated with merchant support.

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Email

Email associated with merchant support.

Technical Support

Includes contact information of the technical support to be used to discuss any processing issues.

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Hours

Technical support working hours.

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Phone

Technical support contact phone.

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Fax

Fax number associated with technical support.

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Email

Email associated with technical support.

Specifications

Includes information concerning the references to the integration specifications.

Integration Info

Includes information about the integration.

My Tickets

Includes information about opened tickets assosiated with a user.

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Ticket

Number of the ticket that is currently opened on behalf of the user.

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Date

Date when the ticket was opened.

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Subject

Subject of the ticket.

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From

The person who initiated the ticket.

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Priority

Priority of the ticket.

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Assigned To

The member of the support team that the ticket is assigned to.

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View Ticket

Allows to open the ticket in the ticket system.

New Ticket

Allows to open a new ticket through the application.

Message

Includes detailed information about the new ticket: subject, issue, contact information, etc.

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Subject

Subject of the ticket.

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Issue

The detailed description of the problem.

Ticket Info

Includes contact information of the ticket adresser to be used to discuss any processing issues.

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Email

Email associated with the ticket author.

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Full Name

Full name of the ticket author.

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Phone

Contact phone of the ticket author.

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Department

The support department that the ticket nis supposed to be sent to.

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Priority

Priority of the ticket.

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Send

Saves all changes and sends the ticket to the receiver.

Guides

Includes the list of guides that include theoretical knowledge on how to work with the application.

Select Group

Allows to select the user group and view the guide materials available for them. The choice included three groups of users: Merchant Facilitator Administrator

Lessons

Includes the list of lessons that include practical explanations on how to work with the application.

Select Group

Allows to select the user group and view the lesson materials available for them. The choice included three groups of users: Merchant Facilitator Administrator

Tutorials

Includes the list of tutorials that help to learn on practice how to work with the application.

Select Group

Allows to select the user group and view the tutorial materials available for them. The choice included three groups of users: Merchant Facilitator Administrator